Without explicitly monitoring the file operations using suitable tools you'll probably never know what's going on. As a minor we would need detailed info about the file structure and file names and what those NFS drives actually are... Perhaps AE is just being a pussy about too long file paths or file names with special characters, perhaps there is something else going on...
Thanks for the reply. It's good to see that you and Rick are still fielding questions rabidly here on the forum. I miss having the time (timeRemapper) to contribute.
Does AE generate a log through console or otherwise during the collect procedure? The log generated after a collect has been preformed doesn't log specific errors encountered when the procedure was occurring. The NFS exports originate from a Unix managed EMC Isilon. The drive/volume names are standard, and file names use best practices. For example, a mounted path to file would be like this:
The only thing that makes me think this is AE-specific is that other file operations from other software packages that perform similar collection operations don't error out.
I seem to remember a few people with issues on Mavericks with collecting files. Until the update comes out that fixes some of version 13's issues (within a month or so), it wouldn't hurt to file a bug report: Adobe - Feature Request/Bug Report Form Hopefully your issue is one that was fixed.
In one of the other threads on this forum where file collection issues were happening (AE CC: Will no longer collect files), somebody said that their issues only happened if the mouse got moved during the file collection process. They said
So, we have been having this issue in our studio, and one of our designers figured out why this is happening. I've tested it several times, and it seems to be the issue.
When you are collecting your files, DO NOT MOVE THE MOUSE. I know how ridiculous this sounds, but it works every time. Just hit enter with the keyboard, and step away. All should be well.
So, try that too.
Awesome! It's the mouse event that kills the collect! That's so odd. As long as you hit return and walk away, it works! Thanks for your help.
Definitely file a bug report.