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Hi schew01 and welcome to the RH community.
Have anything changed on these PCs that hasn't on your PC (e.g. windows updates? I'm assuming that you haven't changed the CHM at all? Also are there other PCs apart from yours that are OK or are you the only one where it works?
Thanks for the welcome.
The CHM file hasn't been changed. As far as I know nothing has changed on these PC's. Out of the 6 machines I tested on, the popups worked on 3, but did not work on the other 3.
As for the window updates, we all have this option turned on to update & install automatically.
We are all scratching our heads here. Any help would be much appreciated.
Try checking the setting in Internet Explorer for any anomolies between the PCs - particularly in the area of ActiveX controls. If there are none, maybe try and identify whether anything was changed on the three PCs where the CHM doesn't work (e.g. new software, configuration settings, etc.). Perhaps your DBA may know something?