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1. Re: HOW DO I CONTACT SOMEONE!
Glenyse H Sep 25, 2014 9:48 AM (in response to CarlyBuczek)What is this in regards to so I can help you or get someone who can.
Glenyse
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2. Re: HOW DO I CONTACT SOMEONE!
CarlyBuczek Sep 25, 2014 9:59 AM (in response to Glenyse H)I had received an email 5 days ago that my subscription has been paid and I
am currently unable to upload photos.
Carly Buczek
On Thu, Sep 25, 2014 at 11:48 AM, Glenyse H <forums_noreply@adobe.com>
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3. Re: HOW DO I CONTACT SOMEONE!
Glenyse H Sep 25, 2014 10:08 AM (in response to CarlyBuczek)Well, first I'm going to ask a question that I always have to ask as it has been a common occurence with this kind of situation. Sometimes there is some account confusion; ie., you created an account using Adobe ID, but then the next time you signed in, you tapped Facebook (which may use a different email ID) and you see only a blank library. Is this at all a possible scenario?
Thanks!
Glenyse
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4. Re: HOW DO I CONTACT SOMEONE!
CarlyBuczek Sep 25, 2014 10:11 AM (in response to Glenyse H)No I see my account like I usually do when I open it. Logged in with email
carlybuczekphotography@gmail.com.
Carly
On Thu, Sep 25, 2014 at 12:09 PM, Glenyse H <forums_noreply@adobe.com>
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5. Re: HOW DO I CONTACT SOMEONE!
Glenyse H Sep 25, 2014 10:15 AM (in response to CarlyBuczek)OK, we'll check what's going on.
Glenyse
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6. Re: HOW DO I CONTACT SOMEONE!
Glenyse H Sep 25, 2014 10:28 AM (in response to Glenyse H)I'm sending you a private message but in short, you should be good to go now!
Glenyse
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7. Re: HOW DO I CONTACT SOMEONE!
mary sch 2010 Sep 25, 2014 11:12 AM (in response to Glenyse H)Please oh please tell me how I can get off of this discussion thread it's clogging up my email I don't even use revel anymore
Sent from my iPad
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8. Re: HOW DO I CONTACT SOMEONE!
Glenyse H Sep 25, 2014 11:19 AM (in response to mary sch 2010)mary sch 2010,
I can't honestly tell you how you got on this thread if you were not ever a part of it. That is most puzzling. If you have never been on ANY discussion on this board I am mystified as to why you get emails at all. I will check with others on the staff if they have heard of such a thing and get back to you.
Glenyse
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9. Re: HOW DO I CONTACT SOMEONE!
Glenyse H Sep 25, 2014 12:56 PM (in response to Glenyse H)mary sch 2010
I am guessing but it's very likely a setting in your preferences. Go to Preferences and try setting them all to off. (click on the little arrow next to your icon on the upper right of this page. A list displays and select Preferences). Many of them are set to ON by default. Let me know if this helps.
Glenyse
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10. Re: HOW DO I CONTACT SOMEONE!
CarlyBuczek Oct 29, 2014 6:38 PM (in response to CarlyBuczek)This same thing has happened again this month. My account blocked me for uploading photos and I received an email 9 days ago that said I paid for the service. Trying to get photos to my clients, this isn't very efficient.
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11. Re: HOW DO I CONTACT SOMEONE!
peter-b Oct 29, 2014 10:26 PM (in response to CarlyBuczek)Carly,
I've fixed your subscription and will comp you 2 months for the inconvenience. I am seeing something odd with your subscription though, so I will contact you via email to resolve.
-Peter


