2 Replies Latest reply on Sep 25, 2014 4:51 PM by A.T. Romano

    I have Première element 10 the preview display is grey on W8.1

    pr elément windwos 8.1

      I have Première element 10 the preview display is grey on Windwos 8.1

       

      the preveiew display wont play the video... i only have a grey preview and the sound, but nothing more...

      i can see a picture of the video only when i put it in pause.

       

      the application give me no error message of any kind.

       

      windwos 8.1  i5-4670k  gtx660 SLI 12go RAM and a good mother board ASUS RANGER VI

       

      is PrE 10 compatible with wds8.1 ?

      I can not afford to purshase an uprade for 90$

      for an apllication i dont use so offten.

       

      Thank's.

        • 1. Re: I have Première element 10 the preview display is grey on W8.1
          A.T. Romano Level 7

          pr element windows 8.1

           

          The key question here is what is the video card/graphics card that your computer uses? If you have Premiere Elements 10 on a computer that uses a NVIDIA GeForce video card/graphics card you may be in a no win situation.

           

          The typical fix for the Premiere Elements 10/NVIDIA GeForce issue is to roll back the card's driver version to about May 2013. That works, but....Here is where this may not work for you. Often NVIDIA does not have old enough driver versions to take care of the new operating systems like Windows 8 and 8.1 64 bit.

           

          A full description of this issue is found in an Announcement at the top of this forum. If your computer with Premiere Elements 10 does not use a NVIDIA GeForce video card/graphics card, then there is hope for some type of resolution.

           

          We will be watching for your follow up so that we can decide what next and what next is possible.

           

          Thank you.

           

          ATR

          • 2. Re: I have Première element 10 the preview display is grey on W8.1
            A.T. Romano Level 7

            pr element windows 8.1

             

            In case you missed it, the following is a copy/paste of the Announcement at the top of the Adobe Premiere Elements

            Forum regarding the Premiere Elements 10/NVIDIA Ge Force issue.

             

            Premiere Elements 10 NVIDIA Video Card Driver Roll Back

             

            If you are a Premiere Elements 10 user whose Windows computer uses a NVIDIA GeForce video card and you are

            experiencing Premiere Elements 10 display and/or unexplained program behavior, then your first line of troubleshooting

            needs to be rolling back the video card driver version instead of assuring that it is up to date.  

             

            Since October 2013 to the present, there have been a growing number of reports about display and unexplained

            workflow glitches specific to the Premiere Elements 10 user whose Windows computer has a NVIDIA GeForce video card

            If this applies to you, then the “user to user” remedy is to roll back the NVIDIA GeForce video card driver as far as is

            necessary to get rid of the problems. The typical driver roll back has gone back as far as March – July 2013 in order to

            get a working Premiere Elements 10. Neither NVIDIA nor Adobe has taken any corrective action in this regard to date,

            and none is expected moving forward.  

             

            Since October 2013, the following thread has tried to keep up with the Premiere Elements 10 NVIDIA reports

            http://forums.adobe.com/thread/1317675     Older NVIDIA GeForce drivers can be found

            http://www.nvidia.com/Download/Find.aspx?lang=en-us   

             

            A February 2014 overview of the situation as well as how to use the older NVIDIA GeForce drivers for the driver roll

            back can be found  http://atr935.blogspot.com/2014/02/pe10-nvidia-video-card-roll-back.html 

             

             

            ATR