I have this exact problem! And my chat with adobe support was even less helpful. I was told to contact them between 8 and 7. Apparently "24 hour chat support" is meaningless *sigh*
How strange. I got the same error and had about the same conversation. They have a problem here. I have been technical for 20 years. The answer I got was "it's a problem they are working on". I think it's a waiting game at this point.
well while I "wait". Im trying to get my money back for books I have no access to.
Well, just for the halibut I tried opening the book again today and , GLORY BE!, it worked.
Guess it may have taken overnight for Adobe to OK my license to their free ADE software. Also works now using Bluefire app as the reader on my android phone, although it was a pain
to get the book file in the right file folder for bluefire to see it.
I hope that time also heels the issue with all other Error Getting License users.