4 Replies Latest reply on Sep 26, 2014 4:47 PM by panman4835

    recd following error when attempt to open ebook using ADE 4.0  : "Unable to Download. Error getting License. License Server Communication Problem: E_LIC_LICENSE_SIGN_ERROR" iMac 10.8.5  Chrome Version 37.0.2062.124

    panman4835

      recd following error when attempt to open ebook using ADE 4.0  : "Unable to Download. Error getting License. License Server Communication Problem: E_LIC_LICENSE_SIGN_ERROR" iMac 10.8.5  Chrome Version 37.0.2062.124

       

      chat with customer service at book company i purchased file:

       

      "Me: I installed the proper adobe software, adobe digital editions 3.0 (now have updated to 4.0) on my mac running os 10.85 however I am getting the following error code when i try to open the file:

      "Error getting License. License Server Communication Problem:

      E_LIC_LICENSE_SIGN_ERROR"

      Charles P.: Okay, what you need to do unfortunately, is contact Adobe at  http://www.adobe.com and they will need to get your license issue resolved.

      Charles P.: Is there anything else I can assist you with today?

      Me: title of error is    Unable to Download

      Me: i dont see how that would be an adobe problem?

      Charles P.: I understand, but it appears that the reason for the download issue is because of the license error the license is related to the Adobe Digital editions software. I understand how this could be confusing but it's due to the authorization of the ADE software. Adobe would need to correct your account issue with the license

      Me: ok but i thought this was a free license from adobe??!!  this is just a digital editions reader, right??

      Charles P.: That is correct it is a free license but your account has to be associated with one license and yes the Digital edition is a ebook reader that our ebooks use for you to view

      "