1 Reply Latest reply on Sep 26, 2014 1:31 PM by A.T. Romano

    Adobe Premiere 12 se Bloquea al inicio de la realizacion de un video

    Bloqueo en Premiere Eleme

      El Programa se bloquea después de intentar cargar los clips. Arroja un mensaje que indica que el programa falló y debe cerrarse. Ha sucedido 3 veces. Pueden ayudarme?

        • 1. Re: Adobe Premiere 12 se Bloquea al inicio de la realizacion de un video
          A.T. Romano Level 7

          Bloqueo en Premiere Eleme

           

          What computer operating system is your Premiere Elements 12 running on? Have you updated 12 to 12.1 Update from within an opened project's Help Menu/Update?

           

          What are the properties of the source video (including file extension) for the project? What is the project preset that you or the project is setting.

          See Edit Menu/Project Settings/General?

           

          Is this a "it worked before but not now" or "it never worked before" issue? It is only this piece of video that ends with the problem or it is the problem

          with all video formats? Can you import stills into the project with problems? Does the problem disappear if you open a new project?

           

          Please all consider...

          a. QuickTime installed on computer with Premiere Elements?

          b. Running program from a User Account with Administrative Privileges?

          c. Video card/graphics card, up to date according to web site of manufacturer of the card? How many video cards/graphics cards does the computer use, 1 or 2?

          d. Please describe your computer resources?

           

          Thank you.

           

          ATR