5 Replies Latest reply on Oct 5, 2014 7:37 PM by carl0086

    Photoshop CC on Windows 7- No files will open

    carl0086

      I am running Photoshop CC, freshly  downloaded on 9/26. No files will open and I can not create a file. I select File>Open, but nothing happens. If I go to a PSD file on the hard drive and double-click, it opens Photoshop but nothing happens. I have tried JPG, TIF, PSD, and PNG files, all with the same result - nothing. I am running a PC with Windows 7. I did some searching and saw some people mentioned resetting Preferences and/or Malware, but I have tried resetting Preferences and also several anti-malware programs. There is no change. I'm hoping that someone has an answer for me. Thanks in advance! Carl.

        • 1. Re: Photoshop CC on Windows 7- No files will open
          JJMack Most Valuable Participant

          Use Photoshop menu Help>System Info... Use the copy button in its pop-up window and paste the info into this tread

          • 2. Re: Photoshop CC on Windows 7- No files will open
            carl0086 Level 1

            Here's the info:

            Adobe Photoshop Version: 2014.1.0 20140730.r.148 2014/07/30:23:59:59  x64

            Operating System: Windows 7 64-bit

            Version: 6.1 Service Pack 1

            System architecture: Intel CPU Family:6, Model:12, Stepping:3 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2

            Physical processor count: 2

            Processor speed: 3092 MHz

            Built-in memory: 4013 MB

            Free memory: 1901 MB

            Memory available to Photoshop: 3330 MB

            Memory used by Photoshop: 60 %

            3D Multitone Printing: Disabled.

            Touch Gestures: Disabled.

            Windows 2x UI: Disabled.

            Image tile size: 128K

            Image cache levels: 4

            Font Preview: Medium

            TextComposer: Latin

            Display: 1

            Display Bounds: top=0, left=0, bottom=1024, right=1280

            OpenGL Drawing: Enabled.

            OpenGL Allow Old GPUs: Not Detected.

            OpenGL Drawing Mode: Advanced

            OpenGL Allow Normal Mode: True.

            OpenGL Allow Advanced Mode: True.

            AIFCoreInitialized=1

            AIFOGLInitialized=1

            OGLContextCreated=1

            NumGLGPUs=1

            NumCLGPUs=1

            glgpu[0].GLVersion="3.0"

            glgpu[0].GLMemoryMB=1782

            glgpu[0].GLName="Intel(R) HD Graphics"

            glgpu[0].GLVendor="Intel"

            glgpu[0].GLVendorID=32902

            glgpu[0].GLDriverVersion="10.18.10.3412"

            glgpu[0].GLRectTextureSize=16384

            glgpu[0].GLRenderer="Intel(R) HD Graphics"

            glgpu[0].GLRendererID=1026

            glgpu[0].HasGLNPOTSupport=1

            glgpu[0].GLDriver="igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igdumdim32,igd10iumd32,i gd10iumd32"

            glgpu[0].GLDriverDate="20140129000000.000000-000"

            glgpu[0].CanCompileProgramGLSL=1

            glgpu[0].GLFrameBufferOK=1

            glgpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="1.30 - Build 10.18.10.3412"

            glgpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[1447 ]

            glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[8]

            glgpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[192]

            glgpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[32]

            glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[32]

            glgpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]

            glgpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[4096]

            glgpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[4096]

            glgpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[64]

            glgpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[16]

            glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1

            glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1

            glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1

            glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1

            glgpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1

            glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1

            glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1

            glgpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1

            glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1

            glgpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=0

            clgpu[0].CLPlatformVersion="1.2 "

            clgpu[0].CLDeviceVersion="1.2 "

            clgpu[0].CLMemoryMB=1624

            clgpu[0].CLName="Intel(R) HD Graphics"

            clgpu[0].CLVendor="Intel(R) Corporation"

            clgpu[0].CLVendorID=32902

            clgpu[0].CLDriverVersion="10.18.10.3412"

            clgpu[0].CUDASupported=0

            clgpu[0].CLBandwidth=7.86905e+009

            clgpu[0].CLCompute=75.0867

            License Type: Subscription

            Serial number: 94070495094314310677

            Application folder: C:\Program Files\Adobe\Adobe Photoshop CC 2014\

            Temporary file path: C:\Users\Carl\AppData\Local\Temp\

            Photoshop scratch has async I/O enabled

            Scratch volume(s):

              Startup, 441.5G, 276.2G free

            Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2014\Required\Plug-Ins\

            Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2014\Plug-ins\

             

            Installed components:

               A3DLIBS.dll   A3DLIB Dynamic Link Library   9.2.0.112  

               ACE.dll   ACE 2014/04/14-23:42:44   79.554120   79.554120

               adbeape.dll   Adobe APE 2013/02/04-09:52:32   0.1160850   0.1160850

               AdbePM.dll   PatchMatch 2014/04/23-10:46:55   79.554276   79.554276

               AdobeLinguistic.dll   Adobe Linguisitc Library   8.0.0  

               AdobeOwl.dll   Adobe Owl 2014/03/05-14:49:37   5.0.33   79.552883

               AdobePDFL.dll   PDFL 2014/03/04-00:39:42   79.510482   79.510482

               AdobePIP.dll   Adobe Product Improvement Program   7.2.1.3399  

               AdobeXMP.dll   Adobe XMP Core 2014/01/13-19:44:00   79.155772   79.155772

               AdobeXMPFiles.dll   Adobe XMP Files 2014/01/13-19:44:00   79.155772   79.155772

               AdobeXMPScript.dll   Adobe XMP Script 2014/01/13-19:44:00   79.155772   79.155772

               adobe_caps.dll   Adobe CAPS   8,0,0,13  

               AGM.dll   AGM 2014/04/14-23:42:44   79.554120   79.554120

               ahclient.dll    AdobeHelp Dynamic Link Library   1,8,0,31  

               amtlib.dll   AMTLib (64 Bit)   8.0.0.91 BuildVersion: 8.0; BuildDate: Tue May 27 2014 22:3:7)   1.000000

               ARE.dll   ARE 2014/04/14-23:42:44   79.554120   79.554120

               AXE8SharedExpat.dll   AXE8SharedExpat 2013/12/20-21:40:29   79.551013   79.551013

               AXEDOMCore.dll   AXEDOMCore 2013/12/20-21:40:29   79.551013   79.551013

               Bib.dll   BIB 2014/04/14-23:42:44   79.554120   79.554120

               BIBUtils.dll   BIBUtils 2014/04/14-23:42:44   79.554120   79.554120

               boost_date_time.dll   photoshopdva   8.0.0  

               boost_signals.dll   photoshopdva   8.0.0  

               boost_system.dll   photoshopdva   8.0.0  

               boost_threads.dll   photoshopdva   8.0.0  

               cg.dll   NVIDIA Cg Runtime   3.0.00007  

               cgGL.dll   NVIDIA Cg Runtime   3.0.00007  

               CIT.dll   Adobe CIT   2.2.6.32411   2.2.6.32411

               CITThreading.dll   Adobe CITThreading   2.2.6.32411   2.2.6.32411

               CoolType.dll   CoolType 2014/04/14-23:42:44   79.554120   79.554120

               dvaaudiodevice.dll   photoshopdva   8.0.0  

               dvacore.dll   photoshopdva   8.0.0  

               dvamarshal.dll   photoshopdva   8.0.0  

               dvamediatypes.dll   photoshopdva   8.0.0  

               dvametadata.dll   photoshopdva   8.0.0  

               dvametadataapi.dll   photoshopdva   8.0.0  

               dvametadataui.dll   photoshopdva   8.0.0  

               dvaplayer.dll   photoshopdva   8.0.0  

               dvatransport.dll   photoshopdva   8.0.0  

               dvaui.dll   photoshopdva   8.0.0  

               dvaunittesting.dll   photoshopdva   8.0.0  

               dynamiclink.dll   photoshopdva   8.0.0  

               ExtendScript.dll   ExtendScript 2014/01/21-23:58:55   79.551519   79.551519

               icucnv40.dll   International Components for Unicode 2013/02/25-15:59:15    Build gtlib_4.0.19090  

               icudt40.dll   International Components for Unicode 2013/02/25-15:59:15    Build gtlib_4.0.19090  

               igestep30.dll   IGES Reader   9.3.0.113  

               imslib.dll   IMSLib DLL   7.0.0.145  

               JP2KLib.dll   JP2KLib 2014/03/12-08:53:44   79.252744   79.252744

               libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)  

               libiomp5md.dll   Intel(R) OpenMP* Runtime Library   5.0  

               libmmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   12.0  

               LogSession.dll   LogSession   7.2.1.3399  

               mediacoreif.dll   photoshopdva   8.0.0  

               MPS.dll   MPS 2014/03/25-23:41:34   79.553444   79.553444

               pdfsettings.dll   Adobe PDFSettings   1.04  

               Photoshop.dll   Adobe Photoshop CC 2014   15.1  

               Plugin.dll   Adobe Photoshop CC 2014   15.1  

               PlugPlugExternalObject.dll   Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit)   5.0.0  

               PlugPlugOwl.dll   Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit)   5.0.0.74  

               PSArt.dll   Adobe Photoshop CC 2014   15.1  

               PSViews.dll   Adobe Photoshop CC 2014   15.1  

               SCCore.dll   ScCore 2014/01/21-23:58:55   79.551519   79.551519

               ScriptUIFlex.dll   ScriptUIFlex 2014/01/20-22:42:05   79.550992   79.550992

               svml_dispmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   12.0  

               tbb.dll   Intel(R) Threading Building Blocks for Windows   4, 2, 2013, 1114  

               tbbmalloc.dll   Intel(R) Threading Building Blocks for Windows   4, 2, 2013, 1114  

               TfFontMgr.dll   FontMgr   9.3.0.113  

               TfKernel.dll   Kernel   9.3.0.113  

               TFKGEOM.dll   Kernel Geom   9.3.0.113  

               TFUGEOM.dll   Adobe, UGeom©   9.3.0.113  

               updaternotifications.dll   Adobe Updater Notifications Library   8.0.0.14 (BuildVersion: 1.0; BuildDate: BUILDDATETIME)   8.0.0.14

               VulcanControl.dll   Vulcan Application Control Library   5.0.0.82  

               VulcanMessage5.dll   Vulcan Message Library   5.0.0.82  

               WRServices.dll   WRServices Fri Mar 07 2014 15:33:10   Build 0.20204   0.20204

               wu3d.dll   U3D Writer   9.3.0.113  

             

             

            Required plug-ins:

             

               3D Studio 15.1 (2014.1.0 x001)

               Accented Edges 15.1

               Adaptive Wide Angle 15.1

               Angled Strokes 15.1

               Average 15.1 (2014.1.0 x001)

               Bas Relief 15.1

               BMP 15.1

               Camera Raw 8.6

               Camera Raw Filter 8.6

               Chalk & Charcoal 15.1

               Charcoal 15.1

               Chrome 15.1

               Cineon 15.1 (2014.1.0 x001)

               Clouds 15.1 (2014.1.0 x001)

               Collada 15.1 (2014.1.0 x001)

               Color Halftone 15.1

               Colored Pencil 15.1

               CompuServe GIF 15.1

               Conté Crayon 15.1

               Craquelure 15.1

               Crop and Straighten Photos 15.1 (2014.1.0 x001)

               Crop and Straighten Photos Filter 15.1

               Crosshatch 15.1

               Crystallize 15.1

               Cutout 15.1

               Dark Strokes 15.1

               De-Interlace 15.1

               Dicom 15.1

               Difference Clouds 15.1 (2014.1.0 x001)

               Diffuse Glow 15.1

               Displace 15.1

               Dry Brush 15.1

               Eazel Acquire 15.1 (2014.1.0 x001)

               Embed Watermark 4.0

               Entropy 15.1 (2014.1.0 x001)

               Export Color Lookup NO VERSION

               Extrude 15.1

               FastCore Routines 15.1 (2014.1.0 x001)

               Fibers 15.1

               Film Grain 15.1

               Filter Gallery 15.1

               Flash 3D 15.1 (2014.1.0 x001)

               Fresco 15.1

               Glass 15.1

               Glowing Edges 15.1

               Google Earth 4 15.1 (2014.1.0 x001)

               Grain 15.1

               Graphic Pen 15.1

               Halftone Pattern 15.1

               HDRMergeUI 15.1

               IFF Format 15.1

               IGES 15.1 (2014.1.0 x001)

               Ink Outlines 15.1

               JPEG 2000 15.1

               Kurtosis 15.1 (2014.1.0 x001)

               Lens Blur 15.1

               Lens Correction 15.1

               Lens Flare 15.1

               Liquify 15.1

               Matlab Operation 15.1 (2014.1.0 x001)

               Maximum 15.1 (2014.1.0 x001)

               Mean 15.1 (2014.1.0 x001)

               Measurement Core 15.1 (2014.1.0 x001)

               Median 15.1 (2014.1.0 x001)

               Mezzotint 15.1

               Minimum 15.1 (2014.1.0 x001)

               MMXCore Routines 15.1 (2014.1.0 x001)

               Mosaic Tiles 15.1

               Multiprocessor Support 15.1 (2014.1.0 x001)

               Neon Glow 15.1

               Note Paper 15.1

               NTSC Colors 15.1 (2014.1.0 x001)

               Ocean Ripple 15.1

               OpenEXR 15.1

               Paint Daubs 15.1

               Palette Knife 15.1

               Patchwork 15.1

               Paths to Illustrator 15.1

               PCX 15.1 (2014.1.0 x001)

               Photocopy 15.1

               Photoshop 3D Engine 15.1 (2014.1.0 x001)

               Photoshop Touch 14.0

               Picture Package Filter 15.1 (2014.1.0 x001)

               Pinch 15.1

               Pixar 15.1 (2014.1.0 x001)

               Plaster 15.1

               Plastic Wrap 15.1

               PLY 15.1 (2014.1.0 x001)

               PNG 15.1

               Pointillize 15.1

               Polar Coordinates 15.1

               Portable Bit Map 15.1 (2014.1.0 x001)

               Poster Edges 15.1

               Radial Blur 15.1

               Radiance 15.1 (2014.1.0 x001)

               Range 15.1 (2014.1.0 x001)

               Read Watermark 4.0

               Render Color Lookup Grid NO VERSION

               Reticulation 15.1

               Ripple 15.1

               Rough Pastels 15.1

               Save for Web 15.1

               ScriptingSupport 15.1

               Shake Reduction 15.1

               Shear 15.1

               Skewness 15.1 (2014.1.0 x001)

               Smart Blur 15.1

               Smudge Stick 15.1

               Solarize 15.1 (2014.1.0 x001)

               Spatter 15.1

               Spherize 15.1

               Sponge 15.1

               Sprayed Strokes 15.1

               Stained Glass 15.1

               Stamp 15.1

               Standard Deviation 15.1 (2014.1.0 x001)

               STL 15.1 (2014.1.0 x001)

               Sumi-e 15.1

               Summation 15.1 (2014.1.0 x001)

               Targa 15.1

               Texturizer 15.1

               Tiles 15.1

               Torn Edges 15.1

               Twirl 15.1

               U3D 15.1 (2014.1.0 x001)

               Underpainting 15.1

               Vanishing Point 15.1

               Variance 15.1 (2014.1.0 x001)

               Virtual Reality Modeling Language | VRML 15.1 (2014.1.0 x001)

               Water Paper 15.1

               Watercolor 15.1

               Wave 15.1

               Wavefront|OBJ 15.1 (2014.1.0 x001)

               WIA Support 15.1 (2014.1.0 x001)

               Wind 15.1

               Wireless Bitmap 15.1 (2014.1.0 x001)

               ZigZag 15.1

             

            Optional and third party plug-ins: NONE

             

            Plug-ins that failed to load: NONE

            Flash:

            Installed TWAIN devices: NONE

            • 3. Re: Photoshop CC on Windows 7- No files will open
              JJMack Most Valuable Participant

              Looks like you have installed Photoshop CC 2014 and its update not Photoshop CC. Your machine only has 4GB of RAM and Intel HD Graphic with 1 MB VRAM and an old Intel Device driver.  What get loaded look normal and there no thirty plug-ins that I can see.    Try Updated you windpows device driver. Intel® Download Center

              • 4. Re: Photoshop CC on Windows 7- No files will open
                Warunicorn Adobe Community Professional

                Adding to what JJ said: Close anything and everything you don't intend to use while using Photoshop. (That includes anything in the SysTray.) 4 GB isn't totally bad but the more RAM available, the merrier your experience will be.

                • 5. Re: Photoshop CC on Windows 7- No files will open
                  carl0086 Level 1

                  Thanks for your help guys. I tried all the suggestions and nothing worked. I even removed it and tried my old Photoshop 6.0 and 7.0 and had the same problem. I was just trying to do some brief file reviews from home with Photoshop so I'll bring home a laptop, rather than keep fighting with this computer. Appreciate your help!