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1. Re: My website and catalyst admin is down!!!!! Please help
BC Status- Maintenance is currently being done.
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2. Re: My website and catalyst admin is down!!!!! Please help
Hi Spencer,
Apologies for the inconvenience created. Liam is right, there is a maintenance being performed currently but the good news is that we are almost done.
We'll update the status page as soon as everything is working properly again.
Best regards,
Daniel
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3. Re: My website and catalyst admin is down!!!!! Please help
Thanks….. Is there no way for you to create a page to say that maintenance is currently being done on our site … please come back shortly…
At present it looks like our website does not exist…. it says
Sorry, the website www.spencerbrownphotography.com cannot be found.
Many thanks
Spencer Brown
Director
E: admin@spencerbrownphotography.co.uk
W: www.spencerbrownphotography.co.uk
T: 01359 240351
M: 07940 749761
LIKE US on Facebook
Office/Studio: 1st Floor, The Co-operative, The Street, Woolpit, Bury St Edmunds, IP30 9SA
Studio Terms & Conditions
This e-mail is private and confidential and is for the addressee only.
You are strictly prohibited from copying, disclosing, using, printing, or distributing it or any information contained in it. All images contained in this email are the copyright of Spencer Brown Photography. Any attachment received in the e-mail should be virus checked by the recipient before being opened. Spencer Brown Photography does not accept liability (for negligence or otherwise) for passing on viruses in e-mails.
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4. Re: My website and catalyst admin is down!!!!! Please help
Spencer,
It looks like the reason your site is down is not the maintenance we performed today but a recent change of information at your domain registrar:
Only Domains - Global Domain Name Registrar
It looks like either the DNS record have been changed or your domain name subscription expired. In any case I recommend contacting the domain registrar to sort out this issue.
Best regards,
Daniel Giuclea
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5. Re: My website and catalyst admin is down!!!!! Please help
Hi,
Nothing has been changed easy space end….
I looked on your link
Only Domains - Global Domain Name Registrar
and they seem to be pointing to the correct location?
Domain Name: SPENCERBROWNPHOTOGRAPHY.COM
Registrar: EASYSPACE LTD.
Whois Server: whois.easyspace.com
Referral URL: http://www.easyspace.com
Name Server: ns1.worldsecuresystems.com
Name Server: ns2.worldsecuresystems.com
Name Server: ns3.worldsecuresystems.com
Status: clientHold
Status: clientTransferProhibited
Status: clientUpdateProhibited
Updated Date: 27-sep-2014
Creation Date: 11-jan-2007
Expiration Date: 11-jan-2015
PLUS I CAN NOT LOGIN TO THE BUSINESS CATALYST AFDMIN AREA FOR THIS SITE? - SO IT LOOKS LIKE THIS IS A PROBLEM YOUR END.
Please please help as i am getting customers calling me as they can’t order there school photos.
Many thanks
Spencer Brown
Director
E: admin@spencerbrownphotography.co.uk
W: www.spencerbrownphotography.co.uk
T: 01359 240351
M: 07940 749761
LIKE US on Facebook
Office/Studio: 1st Floor, The Co-operative, The Street, Woolpit, Bury St Edmunds, IP30 9SA
Studio Terms & Conditions
This e-mail is private and confidential and is for the addressee only.
You are strictly prohibited from copying, disclosing, using, printing, or distributing it or any information contained in it. All images contained in this email are the copyright of Spencer Brown Photography. Any attachment received in the e-mail should be virus checked by the recipient before being opened. Spencer Brown Photography does not accept liability (for negligence or otherwise) for passing on viruses in e-mails.
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6. Re: My website and catalyst admin is down!!!!! Please help
Spencer Brown
Sep 27 14:12
HI - Please could somebody call us? Our contact number here in UK is 01359 240 351. Its really important that we can speak to somebody as we do not know why our .com website has stopped working (www.spencerbrownphotography.com) when yesterday it worked fine?. Its nothing to do with easyspace as that's all directing correctly. It has to be your end as we are not even able to get into our login area when our login area appears to work fine for our other wesbites e.g. our .co.uk website for studio portraits (www.spencerbrownphotography.co.uk) ? Please Please help as we are getting complaints from our school's customers who are not able to find our schools website (i.e. our .com version) and hence are unable to order online their school photos. Please Please help as this is truly a business disaster for us!....
Many thanks
Spencer Brown
Director
E: admin@spencerbrownphotography.co.uk
W: www.spencerbrownphotography.co.uk
T: 01359 240351
M: 07940 749761
LIKE US on Facebook
Office/Studio: 1st Floor, The Co-operative, The Street, Woolpit, Bury St Edmunds, IP30 9SA
Studio Terms & Conditions
This e-mail is private and confidential and is for the addressee only.
You are strictly prohibited from copying, disclosing, using, printing, or distributing it or any information contained in it. All images contained in this email are the copyright of Spencer Brown Photography. Any attachment received in the e-mail should be virus checked by the recipient before being opened. Spencer Brown Photography does not accept liability (for negligence or otherwise) for passing on viruses in e-mails.
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7. Re: My website and catalyst admin is down!!!!! Please help
Spencer Brown
Sep 27 14:12
HI - Please could somebody call us? Our contact number here in UK is 01359 240 351. Its really important that we can speak to somebody as we do not know why our .com website has stopped working (www.spencerbrownphotography.com) when yesterday it worked fine?. Its nothing to do with easyspace as that's all directing correctly. It has to be your end as we are not even able to get into our login area when our login area appears to work fine for our other wesbites e.g. our .co.uk website for studio portraits (www.spencerbrownphotography.co.uk) ? Please Please help as we are getting complaints from our school's customers who are not able to find our schools website (i.e. our .com version) and hence are unable to order online their school photos. Please Please help as this is truly a business disaster for us!....
Many thanks
Spencer Brown
Director
E: admin@spencerbrownphotography.co.uk
W: www.spencerbrownphotography.co.uk
T: 01359 240351
M: 07940 749761
LIKE US on Facebook
Office/Studio: 1st Floor, The Co-operative, The Street, Woolpit, Bury St Edmunds, IP30 9SA
Studio Terms & Conditions
This e-mail is private and confidential and is for the addressee only.
You are strictly prohibited from copying, disclosing, using, printing, or distributing it or any information contained in it. All images contained in this email are the copyright of Spencer Brown Photography. Any attachment received in the e-mail should be virus checked by the recipient before being opened. Spencer Brown Photography does not accept liability (for negligence or otherwise) for passing on viruses in e-mails.
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8. Re: My website and catalyst admin is down!!!!! Please help
Hi Spencer,
Could you kindly re-check now? It appears service has been restored (http://prntscr.com/4qrfjl)
Kind Regards,
Alex
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9. Re: My website and catalyst admin is down!!!!! Please help
Yes just checked Few…. Please could you advise as to why are website and admin panel where down for so long
Many thanks
Spencer Brown
Director
E: admin@spencerbrownphotography.co.uk
W: www.spencerbrownphotography.co.uk
T: 01359 240351
M: 07940 749761
LIKE US on Facebook
Office/Studio: 1st Floor, The Co-operative, The Street, Woolpit, Bury St Edmunds, IP30 9SA
Studio Terms & Conditions
This e-mail is private and confidential and is for the addressee only.
You are strictly prohibited from copying, disclosing, using, printing, or distributing it or any information contained in it. All images contained in this email are the copyright of Spencer Brown Photography. Any attachment received in the e-mail should be virus checked by the recipient before being opened. Spencer Brown Photography does not accept liability (for negligence or otherwise) for passing on viruses in e-mails.
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10. Re: My website and catalyst admin is down!!!!! Please help
Hi Spencer,
With no modifications brought on the registrar side, it seems this was definitely caused by the maintenance performed, and though downtime was expected(and announced), I cannot yet determine why the impact was this lengthy in your particular case. We'll take action to figure out the cause of this occurrence and make sure future releases are deployed with a lesser degree of impact on our customer pages uptime.
Once again apologies for the inconvenience.
Kind Regards,
Alex
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11. Re: My website and catalyst admin is down!!!!! Please help
I am afraid that while my colleague's assessment might be more reassuring, it is incorrect and it doesn't help you prevent such an occurrence moving forward.
If you look carefully in the information you pasted in this thread you will see that the last update date at your registrar is today and the status is clientHold which according to ICANN means:
clientHold - This status code tells your domain’s registry to not include your domain in the zone file and as a consequence, it will not resolve. It is an uncommon status that is usually enacted during legal disputes, nonpayment, or when your domain is subject to deletion. Often, this status indicates an issue with your domain that needs resolution. If so, you should contact your registrar to resolve the issue. If your domain does not have any issues, but you need it to resolve, you must first contact your registrar and request that they remove this status code. source
My recommendation is to contact the registrar as soon as possible and enquire into the cause that led to them listing this status and also removing your zone from the records, albeit temporarily in this case.
Best regards,
Daniel Giuclea