Thanks Peter, it was your advice I was following earlier actually - to rename the defaults file.
I just tried changing my display - to Medium as it was already on Small, to no avail. So I switched back to Small again and still nothing. (Logging off each time) I think you're on to something about not having the right set selected. My 'Set' is blank and my mouse can click on other items in this dialog box, however nothing will drop out of the Set drop down list. Do you have any other suggestions?
Show us a screen capture of the Edit Shortcuts dialog with the set dropdown open, if you can.
OK, copy the entire Adobe subfolders from the two preference paths found in Replace Your Preferences and replace the ones in your regular user profile. You need to replace the entire folders, not just the content, so rename the old ones in your regular profile first.
Thanks Peter, sorry I'm not 100% following and want to get it right. I've rename the Defaults and SavedData, but if I copy the Adobe folders of those root areas, I will just be copying and pasting the same thing in each area. Am I missing a step?
Login as Administrator.
Go to Users\<your regular user account (not administrator)\AppData\Local\ and Users\<your regular user account (not administrator)\AppData\Roaming\ and rename the Adobe folders to _Adobe or Adobe Old or similar.
Now go to Users\Administrator\AppData\Local\ and Users\Administrator\AppData\Roaming\ and copy the Adobe folders from those locations and paste them in the other account to replace the two folders you renamed.
I'm on a personal laptop, where my account is already Administrator, there are no other user accounts. Just my user name and Public.
The keyboard shortcuts are good if I start InDesign with 'Run as Administrator'. But I don't want to have to remember to do that every time I use it.
Your instructions say to go into two different user areas, but I only have one - my user account (which is already Administrator) and Public - which doesn't have an AppData folder in it.
Your user account is not named Administrator, though, is it? You probably don't have the built-in Administrator account turned on (it's off by default). See Built-in Administrator Account - Enable or Disable - Windows 7 Help Forums and Elevated Command Prompt - Windows 7 Help Forums for directions on how to turn this account on and off.
Before you do that, though, you can try some other things. Go to your current user account, as directed in the previous post, and rename the two Adobe folders, reboot and restart ID. New folders should be created, and hopefully the permissions will be correct. If the shortcuts still are not there.
If that doesn't work, delete or rename the new Adobe folders created in the previous attempt, go to Users in Control Panel and create a new user account with and make it an administrator, then log on with that account and start InDesign. If the shortcuts work, copy the Adobe folders to your original user account.
Still not working? Make sure you are logged in on your regular account. On each of the two Adobe folders in your user profile right-click and choose Properties, then the Security tab. Verify that your user and System both have full control.
Still not working? Time to activate the Administrator Account.
Set a Restore Point before you do any of this stuff, just in case....