Yes. I was advised to use Chat, but every time I have tried I have been told Chat is not available. I’ll keep trying.
Please try this link for Adobe and its Adobe Chat
Adobe ID and signing in
Adobe ID, signing in, and account help
as of a few moments ago that Chat Panel was available and ready for use
I have set the above link to the above titles. If the link set does not hold, then you will need to navigate to Chat Panel using the above
titles as guides.
Please let us know the outcome when you get a chance.
Thanks for your concern and help.
I was finally able to get to chat. After being told on the chat that my
Redemption Code was not valid I got an email with the Serial # & used it to
install the program.
Great news. We are glad that Adobe Chat was able to resolve the issue so that you can move forward with your Premiere Elements projects.
Only Adobe can resolve issues such as the one you faced.
But, if you need any assistance with your Premiere Elements workflows, please do not hesitate to ask questions and to ask for clarification.
We would be glad for the opportunity to be of assistance.