0 Replies Latest reply on Sep 27, 2014 12:16 PM by ItsSherma

    Problem Event AppHangB1 (Lr)

    ItsSherma Level 1

      I can open Lr to the last project I worked with, but when I click on import and select my camera, everything freezes up and I get an error message with the following description. I've tried rebooting my pc (you never know) and short of uninstalling and reinstalling Lr again (current and up to date in CC) I'm not sure how to fix the problem? 

      I'm using Windows 8 on a pc that's less than 2 months old and have had no problems running this before today.  I'm not aware of any updates and don't see where any might have slipped through.  Thanks in advance for any help

       

      Description:

        A problem caused this program to stop interacting with Windows.

       

       

      Problem signature:

        Problem Event Name: AppHangB1

        Application Name: lightroom.exe

        Application Version: 5.6.0.10

        Application Timestamp: 53ce7bf8

        Hang Signature: 5385

        Hang Type: 134217728

        OS Version: 6.3.9600.2.0.0.768.101

        Locale ID: 1033

        Additional Hang Signature 1: 5385dfd8333f990f69c3337328fcba6e

        Additional Hang Signature 2: 3a98

        Additional Hang Signature 3: 3a98b649cb5f203b53ba290b603e0b15

        Additional Hang Signature 4: 5385

        Additional Hang Signature 5: 5385dfd8333f990f69c3337328fcba6e

        Additional Hang Signature 6: 3a98

        Additional Hang Signature 7: 3a98b649cb5f203b53ba290b603e0b15