Can't download Flash from either link, general download error at 95% finished.

[Guest]

What is happening?

[Nikhil R Gupta]

Hi chelseasuds,

For Windows,

Here is the link to download flash player for Plugin based browsers.

http://download.macromedia.com/get/flashplayer/current/licensing/win/install_flash_player_ 15_plugin...

Link to download Flash Player for Internet Explorer:

http://download.macromedia.com/get/flashplayer/current/licensing/win/install_flash_player_ 15_active...

For MAC,

Here is the link to download Flash Player for MAC:

http://fpdownload.macromedia.com/get/flashplayer/current/licensing/mac/install_flash_playe r_15_osx....

You can also try downloading Google Chrome, It has a inbuilt Flash Player.

Thanks,

Nikhil Gupta

[Guest]

Hi Nikhil, thanks for your help! Unfortunately the installation is still failing at 41% complete. Any suggestions?

[Nikhil R Gupta]

Hi ChelseaSuds,

There could be a problem with the user account permissions. You can try with a different browser and also did you try Google Chrome, Are you able to watch videos online on chrome?

You can try creating new user account.

What is the operating system you are using and which browser?

Thanks,

Nikhil Gupta.

[Nestor Golets]

I am having the same issue. No problems before attempting to install the latest Flash player, which gives me the General Installation Error. Now my old Flash don't work either.

Running 10.8.5.This is giving a big headache!!!

[Guest]

Hi Nikhil,

I can view flash on GoogleChrome. I have used both GoogleChrome/Safari as my browser, and I have a Mac operating system (OSX 10.7.5.).

This is the error message that I'm seeing:

Help! Thank you!

[_maria_]

Hi,

I'm confused.  You're screenshot has "Adobe Reader Installer", "Adobe Reader installation error', and refers to Adobe Reader XI (11.0.09) in the error message.  If this is indeed Flash Player installer, please post the correct screenshot, otherwise, please post your question in the Adobe Reader forums.

--

Maria

[Guest]

My apologies, I uploaded the wrong screenshot. My understanding is that I have to download Adobe Flash before I can download Adobe reader. Is that correct? I am trying to turn my word document into a PDF document and I'm using a Mac. Here is a screenshot of the error message that keeps coming up:

[Nestor Golets]

You can save a pdf directly from Word, using the drop down menu in the dialog box. Flash is unrelated to Adobe Reader, which is just for reading pdf documents you are sent or find online. If you want to edit pdfs on a Mac you will need a full version of Adobe Acrobat.

As for the Flash screen shot you posted, I am getting the same message when I tried to upgrade to the latest version. Big mistake. I followed all the instructions from Adobe to the letter, including uninstalling the earlier version of Flash and trashing related files, but nothing works and I am left unable to view Flash files on my shiny iMac, running OS 10.8.5 Mountain Lion.

MAJOR piss off. Would appreciate a competent Adobe techie to help explain...

[_maria_]

@ChelseaSuds,

As Nestor mentions, Flash Player and Reader are two different products and you don't need to install Flash Player to install Reader.  You can do one or the other, or install them in whichever order you chose.  They are not depended on each other.  The reason you can view Flash in Chrome is because Chrome embeds Flash Player so it doesn't use the one  you install manually, unless you go into chrome://plugins and disable the embedded version to use the non-embedded version.

Please provide the following two files, using the instructions here, How to share a document:

• ~/Library/Logs/FlashPlayerInstallManager.log
• /var/logs/install.log

@Nestor

Please provide the same two files, using the same instructions.  Thank you.

--

Maria

[Guest]

Hi there,

Did anyone get an answer to this - I'm getting the same "general installation error"; I've spent countless hours trying to solve this and have got nowhere.

[Nestor Golets]

I had to do a complete system reinstall which seemed to solve the problem. Flash then installed without incident.

It is disappointing that Adobe relies on the user community to solve these issues, rather than reaching out to help. I pay a monthly fee to use the cloud, but cannot reach the company to get an answer directly.

Quark sank with that kind of non-service.

Nestor Golets

Sent from my iPad

[pwillener]

Nestor Golets wrote:

...cannot reach the company to get an answer directly.

There are several posts from Adobe tech staff in this topic (and many others).

Both the o/p and you were asked to provide install logs; there is nothing Adobe can do if these vital docs are not provided.