thanks for the reply john,
I have been through every one of those even changed the hosts and still no joy, all I want is a redemption code to acvtivate my programme ,sounds simple but not with adobe
My understanding is that a purchase made direct from Adobe has NO codes, you simply use your Adobe ID to log in to your account and then install
Restart your computer... Log in to your paid Cloud account
http://helpx.adobe.com/creative-cloud/help/install-apps.html to install or uninstall
Cloud Getting Started https://helpx.adobe.com/creative-cloud.html
-Install, update or UNinstall, and launch after installing
If you did not buy direct from Adobe, I think you will need to contact your vendor to ask for a redemption code
akuj, You have made an online purchase for CC photography on September 24th 2014. The CC is active but activation server shows that you have not activated it yet, I am sorry & I can apprehend your frustation.
Please download the Cc from your account in www.adobe.com or from here Creative Cloud Help | Install, update, or uninstall apps
By redemption code , do you mean that it is asking for serial number, if yes then you can try the following
Creative cloud do not need a serial number. it will be using your Adobe ID on which you have purchased the creative cloud membership.
So you need to login with your Adobe ID and password to activate the cloud membership.
Log out & log back in of the CC Desktop App.
In case it is not signing in successfully please try the following:
I don't know which operating system you are working on so i am giving you some steps windows and MAC OS:
In windows 7 navigate to following location:
1. look out for "Hosts" file
2. Open it with notepad
3. Check if you have any entry for Adobe
4. Remove the entries and try again launching any product from CC
1. Please click on "Go" and navigate to /private/etc
2. Open "hosts" file and check out for any entries for Adobe.com
3. Remove the entries and save the file
4. try again launching any product from CC
You can refer :
Please let us know if it worked.
You can also contact Adobe Support for the same