I have researched how to do so and found out that you need to find the OOBE file and rename it
(the "opm_old" file. but i do not have this file)
the creative cloud app goes to the email page then once i try to log in it goes back to the beginning "log in here" page.
since i dont have the correct file to rename and then restart the app i have no idea what to do!
if you know of a way to fix this i would be thanful for the advice.
Sign Out When Sign In http://forums.adobe.com/thread/1450581?tstart=0 may help
-and 'looping' https://forums.adobe.com/thread/1504792
A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)