2 Replies Latest reply on Sep 29, 2014 7:26 AM by Arpit Kapoor

Photoshop CC Crashing on PC

acronymcreative Sep 29, 2014 4:09 AM

Hello. I'm on a PC and when my Photoshop CC loads, it crashes and shuts down. I've tried uninstalling and reinstalling the product and it does not help. I can't get any farther than the start of the program and I've done all the updates necessary. PC also doesn't prompt the same way Macs do on crash reporting, so I doubt that I have submitted any crash reports.

Any suggestions?

1. Re: Photoshop CC Crashing on PC

Atul_Saini Sep 29, 2014 6:19 AM (in response to acronymcreative)

Moving the discussion to Photoshop General Discussion forum.

Thanks,
Atul Saini
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2. Re: Photoshop CC Crashing on PC

Arpit Kapoor Sep 29, 2014 7:26 AM (in response to acronymcreative)
Did it give you any error message on launch and then crash?
Does this happen only with Photoshop CC or with other Adobe apps like InDesign CC & Illustrator CC?
What version of PS CC do you use?
Which operating system do you have?

Check Event Viewer for the Faulty Module and let me know.
http://support.microsoft.com/kb/308427
Event Viewer > Windows Logs > Application
Look for "Error" in red color and check the Application name and faulty module.

~ Arpit
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