0 Replies Latest reply on Sep 29, 2014 12:58 PM by lizzy30

    auto analyzer doesn't work?

    lizzy30

      I am running premiere elements (and photoshop elements) on PC with vista. I have elements version 12.1 and I check for updates regularly and I am up to date. The issue that I am having is that when my PC started up, I would be given the message that Elements auto analyzer has stopped working. I Fixed that issue and it wont show up at at start up, but it is still going on when I try to use Smart fix or Auto Smart Tone. I didn't start having this issue until three weeks ago. Every time I try to use the Auto Smart tone (Custom or just hit apply) I get a microsoft window that states "ElementsAutoAnalyzer has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available."

      The same message will pop up when I try to use Smart fix. I have no idea what to do. Help please?