Someone please help me.
I bought a prepaid membership for creative cloud about 30 days ago. Yesterday I launched photoshop and it said my trial had run out. I have been looking online for hours trying to solve this issue and I can't. I have un-installed all of the applications I downloaded, re-installed them, un-installed creative cloud, and then re-installed that. Same thing happened. I think if I just had a new redemption code it would work but I can't and adobe support is not helping me. I need this for school, so I would really appreciate if someone could help me. When I open creative cloud it even says all my applications are up to date, but when I launch them the trial page pops up.
If your redemption code process worked, you will now have an Adobe ID with your subscription... check https://www.adobe.com/account.html
After uninstalling, it is best to run the cleaner before reinstalling
-http://helpx.adobe.com/creative-cloud/help/install-apps.html (and uninstall)
-using the cleaner after uninstalling and before reinstalling will usually help
Otherwise, A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
thank you, i will try it out