5 Replies Latest reply: Oct 17, 2014 8:05 PM by Madman12 RSS

    Email image remains on screen

    drazowsky Community Member
    drazowsky Sep 30, 2014 1:35 PM

      I'll mark up a photo, hit "share" to email it, it'll be emailed, but the email is stuck on the iPad2 tablet. What to do?

        • 1. Re: Email image remains on screen
          conroyfourie
          conroyfourie Oct 12, 2014 4:24 AM (in response to drazowsky)

          I have the same problem - the only way I can then access the app again is by rebooting my iPad - quite annoying. I have no idea what to do next. I've deleted and reloaded the app but that did not work.
          I picked this problem up after the recent IOS 8 update. Have you managed to sort the problem out? Any other workaround rather than rebooting? Thanks

          • 2. Re: Email image remains on screen
            ibarrien Employee Hosts
            ibarrien Oct 14, 2014 2:26 AM (in response to conroyfourie)

            Does this only occur when sharing over mail?

             

            @conroyfourie - which iPad do you use?

            Just quitting the app and not rebooting did not work?

             

            thanks,

            Ignacio

            • 3. Re: Email image remains on screen
              conroyfourie Community Member
              conroyfourie Oct 14, 2014 9:53 AM (in response to ibarrien)

              Hi Ignacio,

               

              Sharing via Mail seems to be the only time it happens.

               

              I can't quit the app as the email window prevents that. I can get back to other apps by switching to the main screen. When i then go back into photoshop touch the email window is still there.

               

              Only switching off and switching on again removes the email window.

               

              I have an iPad 2 - A1396.

               

              Thanks and regards

              Conroy

              • 4. Re: Email image remains on screen
                conroyfourie Community Member
                conroyfourie Oct 16, 2014 3:55 AM (in response to ibarrien)

                Hi Ignacio,

                 

                 

                 

                Re my response below.

                 

                 

                 

                I should add that the Email window that prevents me from using PST after sending the Email has two function buttons top left and top right. Top right is for “SEND” and top left is for “CANCEL”.

                 

                 

                 

                Initially I thought perhaps the mail was not send and touched the send again – however this then sends another copy so I stopped doing this (!).

                 

                 

                 

                When I tried the “CANCEL” function I get two options back: “Delete Draft” and “Save Draft”. I tried both options but afterwards the Email window just stays in place and I have to do the reboot thing.

                 

                 

                 

                Take care

                 

                 

                 

                Conroy

                 

                 

                 

                Hi Ignacio,

                 

                 

                 

                Sharing via Mail seems to be the only time it happens.

                 

                 

                 

                I can't quit the app as the email window prevents that. I can get back to other apps by switching to the main screen. When i then go back into photoshop touch the email window is still there.

                 

                 

                 

                Only switching off and switching on again removes the email window.

                 

                 

                 

                I have an iPad 2 - A1396.

                 

                 

                 

                Thanks and regards

                 

                Conroy

                 

                 

                 

                 

                 

                Conroy Fourie Consulting

                 

                Cell: +27 (0)79 708 5223

                 

                E-mail:  <mailto:conroyfourie@iafrica.com> conroyfourie@iafrica.com

                 

                Website:  <http://www.conroyfourie.com/> http://www.conroyfourie.com

                 

                 

                 

                <http://www.linkedin.com/in/conroyfourie> LinkedInLogo

                • 5. Re: Email image remains on screen
                  Madman12 Community Member
                  Madman12 Oct 17, 2014 8:05 PM (in response to drazowsky)

                  I have exactly the same issues everyone on this email string has indicated. One response indicated that these problems don't occur on Android devices so since these problems didn't happen until the latest update of IOS8, it would appear Adobe will have to register this bug as one to fix for the next release, which will hopefully be soon and our collective misery will be over for a lot of us Adobe /Apple customers.