Is this for adobe elements 12 (the video editing software?
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The full program name is Adobe Premiere Elements, and you need to click the link I provided
I am not sure where John is coming from on his replies on this.
If you purchased Premiere Elements 12 from Adobe direct as an online download purchase, then you go to the adobe web site (http://www.adobe.com)
sign in, put "My Orders" in the Search field, and then follow the "My Orders" link to your program order where you should find an opportunity to download new files.
Alternatively, you can go to the following web site, download and install the Premiere Elements 12 tryout, and insert your purchased serial number into those files during installation.
You need to read and carry out carefully the Note: Very Important Instructions at that web site so that you do not run into Access Denied messages.
Please let us know if you OK with the above details. If not, please do not hesitate to ask for clarification.