Hi, wizardmatt. I've heard of this problem before and there
are a couple of possibilities. I think the first thing is to stop
and restart the IIS service on the RoboEngine site to see if that
shakes loose the CPU problem.
In addition, I am going to paste (below) a snippet I received
from a technical support person a while back when I was
troubleshooting something for a client of mine. Perhaps this will
offer some ideas.
<snip>
Let's start by defining what SALSailSearchExe12.exe is. This
executable is what interacts and searches within the index that is
created by the Microsoft Indexing Service. This means all
additional files that can be searched on (.doc, .xls, .ppt, .pdf,
etc) will be processed by this executable.
My initial gut feeling on this issue is that there is either
a corrupt index or that there is a corrupt misc file being indexed.
There is also the possibility that the server is running a
service/process that is conflicting with SALSailSearchExe12.exe.
We can not shut of the Microsoft Indexing Service as
RoboEngine requires this service. The next logical step would be to
eliminate all locations that the Indexing Service is indexing. To
do this, try the following steps:
1) Bring up the Computer Management Console.
2) Open up Services and Applications.
3) Open up Indexing Service.
4) Open up System.
5) Select Directories.
6) Record (via screenshot, notes in word, or how ever you
want to do
this) the current state so you can always bring it back to
where they
are now.
7) Double click on the first directory to bring up its
properties.
8) Change Include in Index to No and press ok.
9) Repeat steps 7 and 8 for each directory listed.
10) Repeat steps 7 and 8 for each directory listed under
Web\Directories. At this point, nothing should be included in
the
indexing process.
11) Stop the Indexing Service by right clicking on it and
selecting
Stop.
12) Start the Indexing Service by right clicking on it and
selecting
Start. This should force the Indexing Service to rebuild its
current
index.
13) Test the failure.
If this does not resolve the issue, then there is a strong
chance that something is conflicting with SALSailSearchExe12.exe.
Are there are any other applications/services on your computer that
may interact with the Windows Indexing Service. If so, uninstall it
and retest.
<end snip>
Hope this helps.
Thanx, John
John Daigle
Adobe Certified RoboHelp and Captivate Instructor
Newport, Oregon