How about a different keyboards?
Thanks for your reply.
However, I don't believe this to be the issue since it works fine in every program besides InDesign CS6 and the keyboard is an official apple keyboard.
Easy to confirm, though, isn't it?
Disable any third party plugins installed for ID.
Boot into Safe mode and see if the problem persists.
Repalce the user prefs:
There are no 3rd party plugins
You cannot boot a Mac into safe mode (this is a Mac, not Windows)
Doesn't using the Adobe Uninstall tool remove the user preferences?
How did you get to be a level 2 tech without knowing that on Mac booting up with the Shift key depressed to stop extensions from loading is commonly called "safe mode"?
No third-party plugins? Are you certain? No font manager autoactivation?
The cleaner tool ought to wipe the prefs, but if something is corrupting them again, they're corrupt again.
My mistake, on the safe mode part. You are correct, I refer to it as safe boot. I just wanted to make sure we were on the same page.
We do have one 3rd party plugin, Universal Type Client. I will try to disable that, but I still don't understand why it would affect one Adobe application and not the others.
UTC and Suitcase are notorious for causing problems, but it isn't a universal problem. If that solves things, make sure you actually have the latest version. If not, try installing that and see.
I'll let you know if disabling the UTC plugin works.