I am trying to install Extension Manager, but it keeps hanging at 61%. The current try has been stuck at 61% for about the last 45 minutes. When I try cancelling the installation, then the cancellation process seems to freeze instead.
I have restarted my computer, but that didn't solve the problem. I am running Windows 7 Professional.
I need Extension Manager to troubleshoot an InDesign file that just began acting strangely, so I need to get this problem solved. Any suggestions?
I am having the same problem. May I ask what OS you are running, or if you have found a solution to the problem?
Sorry it has taken me so long to respond. I am running Windows 7.
I haven't received any feedback regarding this problem, but just today, I did more searching on the Adobe website, and found a link that allows me to install Extension Manager directly onto my computer (without going through the Creative Cloud updater). The link is here: Adobe - Exchange : Download the Adobe Extension Manager
I am hoping that once the program has been installed correctly on my system, then I will be able to use the Creative Cloud updater to keep the version up to date. I am in the middle of the installation process--I will update this message to let you know whether or not it worked once I know.
ETA: I have now been trying to install the Stand-alone Extension Manager for about 3 hours, and it seems to be stuck at the "Currently Installing Microsoft Visual C++2005 Redistributable Package (X86)". I even tried installing MS Visual C++ separately and then trying to install Extension Manager, and no luck. Will keep you up to date with my progress.