2 Replies Latest reply: Nov 11, 2014 9:17 PM by stewart00 RSS

    cs5 won't update

    colkoe Community Member

      Screen Shot 2014-10-01 at 1.35.34 PM.png

      this is what i keep getting when trying to update cs5. I have redownloaded all the software in case of any corruptions but the update still won't work. Any ideas out there?

      When i contacted customer support they sent me to this forum!

        • 1. Re: cs5 won't update
          stewart00

          Hi.  Any updates?  I'm having the exact same problem, and also was sent here by customer support.

          • 2. Re: cs5 won't update
            stewart00 Community Member

            Hello again.

             

            It appears that the updater software is just not working.  I was able to download all of the individual product updates from Product updates and install them successfully.  This process involved a lot of back and forth to ensure that I was picking up the right versions of the correct packages, but it does work-- just takes more time.

             

            Too bad that the updater software isn't working properly.  Maybe it will be fixed soon.