1 Reply Latest reply on Jul 15, 2015 11:16 AM by memphisbird

    can't open book from library on computer or nook in digital editions.  message-"the vendor you entered is not asso. with the item you are trying to open.  try again."  I have de-authorized and reauthorized and still not working.

    cecelia123

      I had to do a reinstall of windows 7 recently and now have had to download library access and digital editions.  Can't get books to transfer correctly to Nook and can't even open them on the computer in Digital Editions.  Keep getting messages that not authorized to open protected book and/or the above message.  Have followed instructions to deauthorize  and reauthorize.  Also get message when I try to open book.  "This document is licensed for a different user account."