1 2 Previous Next 53 Replies Latest reply on Oct 28, 2014 12:27 PM by A.T. Romano

    Can't capture in v.11

    Rodney1947

      I recently purchased v.11, but it won't let me capture from either a DVR or my digital camera.  It keeps saying "No Device Control".  I've tried everything, including choosing various input types.  Can you help me?

        • 1. Re: Can't capture in v.11
          A.T. Romano Level 7

          Rodney1947

           

          On what computer operating system is your Premiere Elements 11 running?

           

          What are you selecting for the Add Media choice. By any chance DV Camcorder or DVD Camcorder?

          A just in case note....those choices are for, for example, when you have a miniDV camcorder and are doing DV or HDV data

          capture firewire into the Premiere Elements Capture Window.

           

          Let us start by getting a description for what you designate as "digital camera". What is the brand/model/settings for the camera

          that is recording the video.

           

          Lots more quetions. But, for now, based on your answers to the above, we can develop a customized troubleshooting plan for your issue.

           

          Thanks.

           

          ATR

          • 2. Re: Can't capture in v.11
            Rodney1947 Level 1

            Thanks for the quick reply!

             

            O.S.: Windows 7

             

            Add media choice:  Tried all of them, none work.

             

            Should be able to use "DV Camcorder by Firewire", as I am using both a

            Panasonic DV-2000

            professional DVR (playing a digital tape), and a JVC GY-DV300

            professional camcorder

            (playing a digital tape).  I am connecting both using a firewire cable. 

            This same

            configuration/cable still works with my old V.3.  The computer is

            recognizing the input from

            both, but the Adobe program is not.

             

            I set the camera for video playback from tape, but I can't capture the

            digital video tape

            information from either the camera or DVR.

            • 3. Re: Can't capture in v.11
              Rodney1947 Level 1

              Can't remember if I mentioned it in my original posting, but the capture

              window

              keeps saying "No Device Control".  This happens with both the DVR and

              camera.

              • 4. Re: Can't capture in v.11
                A.T. Romano Level 7

                Rodney

                 

                Have you reviewed the Adobe document on Capture?

                Adobe Premiere Elements 11 * Capture video

                 

                ATR

                 

                Add On...Just in case note, DV and HDV capture firewire are discontinued in Premiere Elements 13.

                • 5. Re: Can't capture in v.11
                  Rodney1947 Level 1

                  I have read the document completely.  I had actually tried a couple of

                  the suggestions

                  in it before.  Tried everything in it now.

                   

                  Still no capture from either device. Keeps telling me "No device

                  control", no matter

                  what setting I use in the Device Control menu.

                   

                  I have been so frustrated with v.11, that I am thinking of deleting it

                  and going back to

                  my old v.3.  It was easier to work with and didn't give me any of the

                  many problems I

                  have encountered with v.11.  The only reason I purchased v.11 was that Adobe

                  wouldn't activate my v.3 in a new computer.  Wish I knew how to get my

                  money back.

                   

                  I really need to capture video that I made recently for a customer. If

                  we can't get v.11

                  to work, I will reboot the old computer (XP) and do it in v.3.

                   

                  And, BTW: this document says it is for v.10, not v.11.

                  • 6. Re: Can't capture in v.11
                    A.T. Romano Level 7

                    Rodney1947

                     

                    Thanks for the update. Sorry the news is not better.

                     

                    As for the Adobe document...the content is applicable to 11, is listed as an 11 document, but, rather than create a video

                    tutorial for 11 specifically, Adobe seems to have opted to go with the Sengstack video tutorial in which he demos Capture firewire with Premiere Elements 10.

                    Same principles.

                     

                    Moving to the current version (13) is no answer since Adobe has removed the DV and HDV data capture firewire feature from the program. It is still in version 12 - if you can find a vendor with it in stock. But, version 12 and 11 are very similar.

                     

                    Just not to take anything for granted...you write that the continuing issue is the message you get about no device control. Since you have read the Adobe document fully, can I assume that you cannot do your captures with the "without device control workflow" as described in the Adobe document's section on "Capture Footage Without Device Control?

                     

                    Please remind me - have you done the DV data and HDV data captures firewire in Windows Movie Maker and HDVSplit and been successful at that?

                     

                    I will think about this some more.

                     

                    ATR

                    • 7. Re: Can't capture in v.11
                      Rodney1947 Level 1

                      That is correct.  I cannot capture from either device by using the

                      suggestions

                      in the document under "Capture Footage Without Device Control".  I have set

                      the control to "None", and it still won't let me capture.  I had tried

                      that even

                      before reading the document.

                       

                      I have not tried Windows Movie Maker.  Will check that out.

                      • 8. Re: Can't capture in v.11
                        A.T. Romano Level 7

                        Rodney1947

                         

                        Thanks for the follow ups.

                         

                        The typical troubleshooting cross checks for capture firewire into Premiere Elements are

                         

                        DV data

                         

                        Windows Movie Maker

                        or

                        WinDV WinDV

                         

                        HDV data

                         

                        HDVSplit

                        HDVSplit 0.77 beta

                         

                        We will be watching for your results when your schedule permits.

                         

                        Thank you for the additional troubleshooting.

                         

                        ATR

                        • 9. Re: Can't capture in v.11
                          Rodney1947 Level 1

                          I discovered that my Win-7 computer did not come with Movie Maker,

                          so can't try that.

                           

                          So I dug out my old XP computer and it is capturing the video into V.3

                          just fine.  I'm using the same cable and player, and it works fine.

                           

                          This is very frustrating.

                          • 10. Re: Can't capture in v.11
                            Rodney1947 Level 1

                            Will the proof of capture into the V.3 suffice as troubleshooting?

                             

                            This proves that the problem is not my DVR, camera, or cable.

                            • 11. Re: Can't capture in v.11
                              A.T. Romano Level 7

                              Rodney1947

                               

                              Thanks for the update.

                               

                              This may be a stretch, but...

                               

                              Is your Windows 7 64 bit on a laptop or desktop? If laptop, what is the format on the hard drive (NTFS or FAT32 or something else)?

                               

                              Also, I would still like to see the DV or HDV data capture firewire done into another program's capture window

                              on your Windows 7 64 bit. Any chance of that? Just not to take anything for granted.

                               

                              Please review and consider.

                               

                              ATR

                              • 12. Re: Can't capture in v.11
                                Rodney1947 Level 1

                                It's 32-bit on a desktop.  The HD is NTFS.

                                 

                                I don't have any other capture program in this computer, so I will see

                                if I can download Movie Maker or one of the others.

                                 

                                I'm using standard DV, not HDV.

                                • 13. Re: Can't capture in v.11
                                  Rodney1947 Level 1

                                  I downloaded Windows Movie Maker, but there is a problem importing into

                                  it.  It recognizes my DVR (shows it in the import screen), but when I

                                  tell it to

                                  import from the DVR, I get the following error message:

                                   

                                       "The video device is currently in use.  Close any other program

                                  that is using

                                       the device..."

                                   

                                  I believe the "other program" it is referring to is the Adobe program,

                                  although I

                                  have closed it. It is not running when I get this message.

                                   

                                  Another thing: when I first boot up the computer, if I turn the DVR on

                                  before

                                  I open the Adobe program, the Adobe program opens by itself.  So it

                                  apparently

                                  recognizes the DVR; it just won't import from it.

                                   

                                  Is it possible that there is a defect in my Adobe program?  Would it

                                  help to delete

                                  it and reload?  Would Adobe let me do that?

                                  • 14. Re: Can't capture in v.11
                                    A.T. Romano Level 7

                                    Rodney

                                     

                                    Thanks for the further information.

                                     

                                    There should be no problem getting another set of installation files for Premiere Elements 11 for your Windows 7 64 bit, I hope.

                                     

                                    Here are scenarios...

                                     

                                    1. If you purchased 11 as an online download direct from Adobe to your Windows 7 64 bit, you should be able to go to "My Orders" at the Adobe web site

                                    and download a new set of files (.exe and .7z for 64 bit). And, then during installation, insert your purchased serial number.

                                     

                                    2. You can go to the following web site and download and install the Premiere Elements 11 tryout and then insert your purchased serial number into it.

                                    Photoshop Elements 11 Direct Download Links: Free Trials, Premiere | ProDesignTools

                                    You have to read and carry out carefully the "Note: Very Important Instructions" at that web site in order to avoid an Access Denied message.

                                     

                                    Just in case not, are you checking the Task Manager/Processes for opened processes?

                                     

                                    ATR

                                    • 15. Re: Can't capture in v.11
                                      Rodney1947 Level 1

                                      As I mentioned, my Win7 is 32 bit.

                                       

                                      I purchased the program on disc, so wouldn't have to download.

                                      Are you saying I should I delete/reload the program from my disc?

                                       

                                      I have not checked the Task Manager.  Will look at that.

                                       

                                      Beginning to think I should have purchased v.8 or v.9.  Amazon still has

                                      them for sale.

                                      • 16. Re: Can't capture in v.11
                                        A.T. Romano Level 7

                                        Rodney

                                         

                                        You should do great with the Premiere Elements 11 installation disc. I would

                                        disable the antivirus and firewall(s) beforehand.

                                         

                                        Depending of the circumstances of the issue, a second approach might be to copy the

                                        contents of the Premiere Elements 11 disc to a folder on the computer desktop and then

                                        install the program from the setup.exe from the desktop.

                                         

                                        But the uninstall, free ccleaner run through, reinstall with antivirus and firewall(s) disabled is good start.

                                         

                                        The major perk of Premiere Elements 11 on Windows 7 64 bit is that it is a 64 bit application under those circumstances; whereas

                                        Premiere Elements 8 and 9 are not on Windows 7 64 bit. All that has to do with computer resource implications when it comes to larger size projects.

                                         

                                        ATR

                                        • 17. Re: Can't capture in v.11
                                          Rodney1947 Level 1

                                          I did a clean uninstall/reinstall, and it's doing the same thing: no

                                          capture.

                                           

                                          I am fed up with this program, and will delete it again and see if Amazon

                                          still has any V.9 programs left.  Hope I can find a way to get a refund

                                          on my v.11.

                                           

                                          My v.3 is working fine; used it to edit the video that my customer has

                                          been waiting for.  It's using the same source, cables, etc., that I tried to

                                          use in the v.11.

                                          • 18. Re: Can't capture in v.11
                                            A.T. Romano Level 7

                                            Rodney

                                             

                                            Thanks for the update.

                                             

                                            I have not been back to your thread in a while, but, if you are thinking 9.0/9.0.1 on Windows 7 64 bit instead of 11, why not

                                            look at the tryout of 9 before any purchase of 9 from anyone. Could be more money and more grief.

                                             

                                            You can download and install the tryout of Premiere Elements 9.0/9.0.1 from the following web site. If is works for you on

                                            your current Windows 7 64 bit, then you can plan some purchase strategy. As far as I know this web site makes the tryout

                                            available but it does not sells it.

                                            Photoshop Elements 9 & Premiere Elements 9 Direct Download Links | ProDesignTools

                                            You need to read and carry out carefully the Note: Very Important Instructions on that web page otherwise you run into an Access Denied message.

                                            Has happened to more than one.

                                             

                                            Please remind me, did you go through the drill of assuring the integrity of the firewire port on Windows 7 64 bit computer? Were any of the Windows Movie

                                            Maker or WinDV captures ever successful on the Windows 7 64 bit computer?

                                             

                                            I just do not want you to get left on the telephone trying to get your money back for any more additional Premiere Elements purchases.

                                             

                                            Please update us on any new developments when you get the time.

                                             

                                            ATR

                                            • 19. Re: Can't capture in v.11
                                              Rodney1947 Level 1

                                              A.T.:

                                               

                                              Once again, I emphasize that my Win 7 is a 32 bit, not a 64 bit.

                                               

                                              I have done another clean uninstall of V.11, and deleted anything I

                                              could find

                                              in the computer that had to do with Adobe Premiere.

                                               

                                              I can capture from my digital camera's VCR setting into Movie Maker, but

                                              it won't

                                              let me capture from my DVR.  I'm using the same cable and Firewire input

                                              that

                                              I tried to use with Adobe.

                                               

                                              When I try to capture from the DVR tape into Movie Maker, I get this

                                              message:

                                               

                                                   "The video device is currently in use. Close any other program that

                                              is using it..."

                                               

                                              This makes no sense, since I have completely eliminated the only program

                                              other

                                              than Movie Maker that could capture video from my DVR.

                                              • 20. Re: Can't capture in v.11
                                                A.T. Romano Level 7

                                                Rodney

                                                 

                                                Thanks for the reply. Sorry for the Windows 64 instead of 32 bit in my reply 18. Just wanted to triple check the integrity of the computer's firewire port.

                                                 

                                                What about non capture background programs related to DVR? Any remote possibility?

                                                 

                                                ATR

                                                • 21. Re: Can't capture in v.11
                                                  Rodney1947 Level 1

                                                  I'm not familiar with background programs related to the DVR.  Can you

                                                  give me

                                                  examples to look for?

                                                   

                                                  The computer continually recognizes both my camera and my DVR.  It emits the

                                                  sound when I first connect either, and the Movie Maker input (capture)

                                                  window

                                                  shows they are connected and ready.  So I know the cable and Firewire

                                                  card are

                                                  both working OK.

                                                  • 22. Re: Can't capture in v.11
                                                    A.T. Romano Level 7

                                                    Rodney

                                                     

                                                    It was just a stretch of the imagination, but I was thinking in terms of Windows Media Center and/or Windows Media Player.

                                                    Does the DVR User Guide give any examples of possibilities?

                                                     

                                                    ATR

                                                    • 23. Re: Can't capture in v.11
                                                      Rodney1947 Level 1

                                                      I actually checked out WM Player, and it's not showing that it has

                                                      the DVR running in it.

                                                       

                                                      I will check the user's guide.

                                                      • 24. Re: Can't capture in v.11
                                                        Rodney1947 Level 1

                                                        A.T.:

                                                         

                                                        Nothing in the owner's manual about this.

                                                         

                                                        WM Player still says that my DVR is already running somewhere.  My guess

                                                        is that

                                                        Adobe planted a file somewhere in my computer to this effect, and it

                                                        wasn't deleted

                                                        when I deleted the program.  I'm still stuck using my old v.3. Debating

                                                        purchasing

                                                        v.9, but if I can't capture, it probably wouldn't do me any good.

                                                        • 25. Re: Can't capture in v.11
                                                          A.T. Romano Level 7

                                                          Rodney

                                                           

                                                          Sorry news was not better in finding an open file or files that the system suggests exist.

                                                           

                                                          You could try Premiere Elements 9.0 tryout (not purchase) on your Windows 7 computer. It is Premiere Elements13 where

                                                          the DV data and HDV data capture firewire has been removed.

                                                           

                                                          Is it worth trying again to install Premiere Elements 3.0/3.0.2 on your Windows 7 computer?

                                                           

                                                          ATR

                                                          • 26. Re: Can't capture in v.11
                                                            Rodney1947 Level 1

                                                            I tried installing v.3 on my new computer, but Adobe wouldn't let me

                                                            run it.  They said they weren't supporting any version older than, I

                                                            believe, 8.  That was why I purchased v.11.

                                                             

                                                            I may try the v.9, just to see if I can capture. But what bothers me

                                                            now is WM Maker telling me that my DVR is already running somewhere.

                                                            I wonder if that would keep v.9 from capturing.

                                                            • 27. Re: Can't capture in v.11
                                                              Rodney1947 Level 1

                                                              V.11 has really screwed up my new computer.  Windows Movie Maker keeps

                                                              saying

                                                              that my DVR is running somewhere, so I assume somehow, Adobe has created a

                                                              place where it is constantly connecting to my DVR, even though I have

                                                              deleted the

                                                              program.

                                                               

                                                              In desperation, I did a system restore to a point before I loaded V.11,

                                                              and at first,

                                                              WM Maker started to capture from my DVR, then quit, and I got the message

                                                              again that another program was using it.  I checked, and V.11 had

                                                              reloaded itself!

                                                               

                                                              I have reached the point where it appears the only solution is going to

                                                              be to

                                                              completely reload my Win 7 and wipe out everything on it and start from

                                                              scratch.

                                                               

                                                              If I go with Adobe Premiere again, it will be V. 9.

                                                              • 28. Re: Can't capture in v.11
                                                                A.T. Romano Level 7

                                                                Rodney1947

                                                                 

                                                                We had talked previously about looking at the 9 tryout on your Windows 7 32 bit. Did you ever get a chance to do that?

                                                                 

                                                                From your wording on your last post, I do not think you have had time for that yet.

                                                                 

                                                                In the meanwhile, have you been able to move ahead with your projects with Premiere Elements 3.0/3.0.2

                                                                doing the capture firewire task?

                                                                 

                                                                ATR

                                                                • 29. Re: Can't capture in v.11
                                                                  Rodney1947 Level 1

                                                                  I have reset my computer to a time before loading V.11 (which keeps

                                                                  re-loading itself somehow), so don't want to download the v.9 trial until

                                                                  I can completely clear the remnants of v.11 out.  Something is keeping

                                                                  WM Maker from being able to use my DVR, even after removing V.11

                                                                  from the computer. It's been extremely frustrating.  I've lost a lot of

                                                                  work time trying to fix this problem.  I use the DVR extensively to record

                                                                  and then capture digital video into Adobe to edit for my customers, and

                                                                  I can't use it in my new computer because of what v.11 has done to it.

                                                                   

                                                                  I have the original Win7 disc, so may reload the OS and try to start over

                                                                  with the v.9 or its trial.  Just have to figure out how to reload the OS.

                                                                  Never done that.

                                                                   

                                                                  Yes, my v.3 is working fine in the old computer, and I have continued with

                                                                  my projects that need done by using it.  It captures from my DVR with

                                                                  no problem.

                                                                   

                                                                  I really appreciate all the time you have worked with me.  I hope we can

                                                                  eventually find a solution to all of this.  I have never had this much

                                                                  trouble

                                                                  with any software before, including Adobe.  I started with v.2, and upgraded

                                                                  to v.3 when it came out, and never had a problem.

                                                                  • 30. Re: Can't capture in v.11
                                                                    A.T. Romano Level 7

                                                                    Rodney1947

                                                                     

                                                                    Thanks for the update.

                                                                     

                                                                    We will be watching for further developments.

                                                                     

                                                                    Is there any merit in contacting the manufacturer of the DVR about what computer programs might be opened related to the DVR?

                                                                    But, I suspect that you have already gone through every process in the Task Manager/Processes.

                                                                     

                                                                    ATR

                                                                    • 31. Re: Can't capture in v.11
                                                                      Rodney1947 Level 1

                                                                      The DVR is old enough that there is no longer manufacturer support for it.

                                                                      I have two of them, and the WM Maker won't open either of them and gives

                                                                      me the same message that the unit is being used elsewhere.

                                                                       

                                                                      I have looked through the Task Manager, and can't see anything that has

                                                                      anything to do with the DVR, although some abbreviations are hard to

                                                                      comprehend.

                                                                      • 32. Re: Can't capture in v.11
                                                                        Rodney1947 Level 1

                                                                        I checked out the site in this link, and it's very confusing as to how

                                                                        to get the

                                                                        v.9 trial, plus the download is WAY too large for my internet service.

                                                                         

                                                                        So if I can clear up my computer, I will just buy v.9 on disc and cross

                                                                        my fingers.

                                                                        • 33. Re: Can't capture in v.11
                                                                          A.T. Romano Level 7

                                                                          Rodney1947

                                                                           

                                                                          If you must, you must. But, if you were not going to do it already, please check with the seller what the money back policy is. This way you will know

                                                                          what you will be facing beforehand.

                                                                           

                                                                          Best wishes.

                                                                           

                                                                          ATR

                                                                          • 34. Re: Can't capture in v.11
                                                                            Rodney1947 Level 1

                                                                            A.T.:

                                                                             

                                                                            I have found a v.9 on e-bay (unopened) at a good price, so have ordered it.

                                                                             

                                                                            I doug into my computer for anything that had Adobe on it and deleted

                                                                            anything

                                                                            I could find.  Downloaded WM Maker (again, since when I restored the

                                                                            computer to

                                                                            a point before v.11, it deleted Movie Maker), and Movie Maker will

                                                                            capture from my

                                                                            digital camera, but I still get the message that the DVR is already

                                                                            running somewhere,

                                                                            so still can't capture from it.

                                                                             

                                                                            I will load v.9 when it arrives and see if I can capture from it. If

                                                                            not, then I am going

                                                                            to reload the OS and start from scratch.

                                                                             

                                                                            Rodney

                                                                            • 35. Re: Can't capture in v.11
                                                                              A.T. Romano Level 7

                                                                              Rodney

                                                                               

                                                                              We will be watching for your results.

                                                                               

                                                                              If you have not already, is there any merit to looking at the DVR from its original factory settings perspective

                                                                              and starting from that as if you had just purchased the DVR and were setting it up for use?

                                                                               

                                                                              ATR

                                                                              • 36. Re: Can't capture in v.11
                                                                                Rodney1947 Level 1

                                                                                I had thought about that, but there's nothing really to preset in the DVR

                                                                                other than the time and date.  All other settings occur at the time of

                                                                                recording.

                                                                                 

                                                                                Delivery estimate is next Friday, so I will know more by then. Hoping this

                                                                                version works better than 11.

                                                                                • 37. Re: Can't capture in v.11
                                                                                  Rodney1947 Level 1

                                                                                  I received the v.9 this morning and have loaded it.

                                                                                   

                                                                                  It has solved half of my problem, as it allowed me to capture from my

                                                                                  digital

                                                                                  camera.  But it still won't capture from my DVR.  I'm considering reloading

                                                                                  the OS to see if that clears that problem up.

                                                                                   

                                                                                  Meantime, the only thing I haven't been able to find in v.9 is how to

                                                                                  add the

                                                                                  black video at the beginning of the timeline like I could do in v.3 &

                                                                                  v.11.  Will

                                                                                  keep looking for that.

                                                                                  • 38. Re: Can't capture in v.11
                                                                                    A.T. Romano Level 7

                                                                                    Rodney

                                                                                     

                                                                                    Is this what you needed?

                                                                                     

                                                                                    v9-1.jpg

                                                                                     

                                                                                    Looking forward to your progress. Thanks for the update and the good news part.

                                                                                     

                                                                                    ATR

                                                                                     

                                                                                    Add On...Remember, to be working with the 9.0.1 Update. And, no Sign In any longer in versions earlier than 11.

                                                                                    The photoshop.com plus members only items thumbnails may still be visible but are no longer available

                                                                                    now that photoshop.com has been discontinued.

                                                                                    • 39. Re: Can't capture in v.11
                                                                                      Rodney1947 Level 1

                                                                                      That was it!  Thanks!  They really hid it good in this version.

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