1 Reply Latest reply on Oct 2, 2014 11:43 AM by AnthonyHolden

    After Effects CS6 (11.0.4.2) Not Recognizing Installed RAM Windows 7 64-Bit (Home Premium)

    AnthonyHolden

      I'm having the same issue in Photoshop CS6 (13.0.1 x64).

       

      I had been running my system on 16GB of RAM and recently upgraded to 32GB. My system diagnostics show 32GB of RAM actively installed and running, but when I open the system preferences in either PS or AE it shows only 16-ish available RAM. Why don't I have access to all 32GB (or close to it)?

       

      I'm including screen shots of the Preferences Windows in both PS and AE. Any help would be much appreciated. Both applications are currently updated as of this morning.

       

      AEPreferences-screenshot.png

      PSPreferences-screenshot.png