1 Reply Latest reply: Oct 2, 2014 12:45 PM by KRupani RSS

    Can't upgrade to CS6 Standard from CS5.5 Premium - Error: Failed CopyDirectory

    Error DW042 Community Member
    Error DW042 Oct 2, 2014 12:06 PM

      I just downloaded CS6 Design Standard as an upgrade from CS5.5 Design Premium. The CS5.5 DP software was on another machine with a hard drive that crashed two weeks ago and is unrecoverable. I have all of the necessary serial numbers.

       

      Please help! I need my CS6 installed and ready for my job at an ad agency!

       

      (Here is the ERROR message I receive when I try to install...after entering the serial numbers for both the new CS6 and the old CS5.5 packages)

       

      Exit Code: 7

      Please see specific errors and warnings below for troubleshooting. For example, ERROR: DW042 ...

       

      -------------------------------------- Summary --------------------------------------

      - 0 fatal error(s), 2 error(s), 0 warning(s)

       

      ERROR: Failed CopyDirectory from '/Users/gbostwick/Applications/Adobe/OOBE/PDApp/DECore/DE6/resources/uninstall/Uninstall Product.app' to '/Library/Application Support/Adobe/Uninstall/{19D99776-D832-4EB7-84BD-55C06FD8D44C}.app'

      ERROR: DW042: ARP Entry couldn't be created for language : en_US

      -------------------------------------------------------------------------------------

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