3 Replies Latest reply: Oct 3, 2014 6:36 AM by DebbyJP

Robohelp 11 continues to crash using FrameMaker 11 files

DebbyJP Oct 3, 2014 6:08 AM

I am trying to import Frame files into a Robohelp project. I have tried to imports each document separately, to import the book file, and even to import the pdf. Robohelp crashes every time. The program worked fine when I last used it 4 months ago, so now I am stuck!!

Where do I start to troubleshoot? Our IT people do not know this program and cannot help.

Thanks

1. Re: Robohelp 11 continues to crash using FrameMaker 11 files

Jeff_Coatsworth Oct 3, 2014 6:25 AM (in response to DebbyJP)

What version are the FM files? Are you all patched up on both sides?
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2. Re: Robohelp 11 continues to crash using FrameMaker 11 files

Jeff_Coatsworth Oct 3, 2014 6:30 AM (in response to DebbyJP)

Sorry, I completely missed the version in the subject line – wouldn’t you be dealing with FM12 files if you’ve got RH11? Are you having an issue with a fresh sample FM file? Are you getting a hard error in RH?
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3. Re: Robohelp 11 continues to crash using FrameMaker 11 files

DebbyJP Oct 3, 2014 6:36 AM (in response to Jeff_Coatsworth)

Jeff;
I am currently trying to download any Frame and Robohelp updates. We have a really poor connection to the internet, so this may take some time....
Yes...we are still using FM11 with RH 11. We have not upgraded to FM 1.
I will return here with more information later.
Thanks
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