1 Reply Latest reply on Oct 3, 2014 11:20 AM by DdeGannes

    Help activating purchased version from trial

    derek.caraccia@gmail.com

      I downloaded the trial, then decided to purchase the full version, I received a serial number for my purchase and entered it, then I needed to enter the serial number for the trial however I never recieved one.  What do I do?????

        • 1. Re: Help activating purchased version from trial
          DdeGannes Adobe Community Professional

          There is no such thing as a serial number for the Trial. What has possibly happened is that you purchased the upgrade license and you are being asked for the previous version of Lightroom. You need to have previously purchased Lightroom version 1, 2, 3, or 4 to qualify for the upgrade license key to work.

          This is a user to user forum so you will have to contact Adobe Customer service direct to have it sorted out.