2 Replies Latest reply on Oct 4, 2014 1:16 PM by A.T. Romano

    down loaded premiere elements 12, how do i install, faced with, pre 32, pre 64 and set up. Help much appreciated

    flora65

      Hi i have bought premier elements 12 and have down loaded it to downloads. I am using windows 8 operating system. I am now faced with three option pre, 32, pre 64 and set up. not sure where to go. sorry to be daft but i keep going round in circles. is there a simple step by step idiots guide to take me through what to do next. Thank you

        • 1. Re: down loaded premiere elements 12, how do i install, faced with, pre 32, pre 64 and set up. Help much appreciated
          John T Smith Adobe Community Professional & MVP

          You first need to figure out which Win8 you have... 32bit or 64bit... once you know what you have, you install the version that is appropriate (you should actually have only downloaded the 32-or-64 bit version for your Win8)

          • 2. Re: down loaded premiere elements 12, how do i install, faced with, pre 32, pre 64 and set up. Help much appreciated
            A.T. Romano Level 7

            flora65

             

            If you have just purchased and downloaded Premiere Elements 12, I suspect that you did not purchase it direct from Adobe since Adobe is no longer selling Premiere Elements 12.

            If you were purchasing from Adobe direct, I would have expected a Adobe Premiere Elements 12 Folder on your desktop. In that folder would be a PRE12 Folder and a ReadMe Folder.

            You would open the PRE12 Folder and use the setup.exe file inside it to start the Premiere Elements 12 installation. In that scenario, the computer 32 or 64 bit matter would be behind the scenes as it were.

             

            I am assuming that you have Windows 8 64 bit computer. In that case, open the PRE 64 Folder, find the setup.exe inside, and double click the setup.exe to start the installation. Important. Have you received a purchased serial number for Premiere Elements 12 from the seller? If not, do not bother continuing with the installation until you get the purchased serial number.

             

            Best do these downloads and installs with the antivirus and firewall(s) of your computer disabled.

             

            Please let us know if you have any questions or need clarification.

             

            Thank you.

             

            ATR