3 Replies Latest reply on Oct 6, 2014 10:27 AM by Szalam

    After Effect CC has stopped working at start up

    Gunitsoul

      ever since I bought after effect cc, everytime i try open it, it crashes as soon as i click to open it. sometimes it does open but crashes after a few minutes after working with it. ive tried uninstalling after effect but no luck. i have also tried deleting my graphic card driver still no luck. my specs are:

       

      -AMD FX8350

      -16GB RAM

      -EVGA Nvidia GeForce GTX 770

      -Windows 7 Home

        • 1. Re: After Effect CC has stopped working at start up
          Rick Gerard Adobe Community Professional & MVP

          Make sure AE is up to date. Check your Creative Cloud App.

          • 2. Re: After Effect CC has stopped working at start up
            Gunitsoul Level 1

            This is the event log

            Log Name:      Application

            Source:        Application Error

            Date:          05/10/2014 13:59:50

            Event ID:      1000

            Task Category: (100)

            Level:         Error

            Keywords:      Classic

            User:          N/A

            Description:

            Faulting application name: AfterFX.exe, version: 13.0.2.3, time stamp: 0x53e06bec

            Faulting module name: ole32.dll, version: 6.1.7601.17514, time stamp: 0x4ce7c92c

            Exception code: 0xc0000005

            Fault offset: 0x000000000001022a

            Faulting process id: 0xf88

            Faulting application start time: 0x01cfe09c3d94a23a

            Faulting application path: E:\Program Files\Adobe\Adobe After Effects CC 2014\Support Files\AfterFX.exe

            Faulting module path: C:\Windows\system32\ole32.dll

            Report Id: 7da1079a-4c8f-11e4-87dd-40167e295b81

            Event Xml:

            <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

              <System>

                <Provider Name="Application Error" />

                <EventID Qualifiers="0">1000</EventID>

                <Level>2</Level>

                <Task>100</Task>

                <Keywords>0x80000000000000</Keywords>

                <TimeCreated SystemTime="2014-10-05T12:59:50.000000000Z" />

                <EventRecordID>6932</EventRecordID>

                <Channel>Application</Channel>

                <Computer>Gunitsoul</Computer>

                <Security />

              </System>

              <EventData>

                <Data>AfterFX.exe</Data>

                <Data>13.0.2.3</Data>

                <Data>53e06bec</Data>

                <Data>ole32.dll</Data>

                <Data>6.1.7601.17514</Data>

                <Data>4ce7c92c</Data>

                <Data>c0000005</Data>

                <Data>000000000001022a</Data>

                <Data>f88</Data>

                <Data>01cfe09c3d94a23a</Data>

                <Data>E:\Program Files\Adobe\Adobe After Effects CC 2014\Support Files\AfterFX.exe</Data>

                <Data>C:\Windows\system32\ole32.dll</Data>

                <Data>7da1079a-4c8f-11e4-87dd-40167e295b81</Data>

              </EventData>

            </Event>

            • 3. Re: After Effect CC has stopped working at start up
              Szalam Adobe Community Professional & MVP

              Update AE. You should be on 13.1