6 Replies Latest reply on Oct 14, 2014 12:41 AM by Marcello67

Photoshop doesn't start up anymore.

Marcello67 Oct 5, 2014 6:42 AM

Dear mr or mrs,

When I try to start up my Photoshop 5.1, the system says the following:

Translated from Dutch to English, the screen says the following:

Photoshop has stopped unexpected during the last time you started up the system? Do you want to try to open the windows again?

If I choose for the option try again, then my operating system says the following:

But if I choose for the option, try again (in Dutch: open opnieuw) then I get the following message again:

And if I choose 'Open again' (Open opnieuw), then I get screen two again.

Does anyone know how I can solve this problem? Many thanks in advance!

Kind regards,

Marcel Blijlevens

marcel.blijlevens@gmail.com

1. Re: Photoshop doesn't start up anymore.

Chris Cox Oct 5, 2014 8:49 PM (in response to Marcello67)

We can't know until you post the rest of the crash report - just looking at the top 15 lines doesn't help us...
Like Show 0 Likes(0)

Actions
2. Re: Photoshop doesn't start up anymore.

Marcello67 Oct 6, 2014 2:50 PM (in response to Chris Cox)

Dear Chris,

Thanks for your reply. Here are the other lines. Allthough I have my doubts, I hope you can read it. If not, please tell me what to do to inform you properly.

Kind regards,

Marcel
E marcel.blijlevens@gmail.com
Like Show 0 Likes(0)

Actions
3. Re: Photoshop doesn't start up anymore.

Chris Cox Oct 6, 2014 3:22 PM (in response to Marcello67)

Copying and pasting the text would have been a lot quicker...

But unfortunately that isn't a crash that I recognize.
From the looks of it, something is going wrong during launch - but that could be due to corrupt preferences, or an OS bug (we worked around several of those in CS6 and CC).\

Trashing/resetting Photoshop preferences would be my first suggestion of things to try.
1 person found this helpful
Like Show 0 Likes(0)

Actions
4. Re: Photoshop doesn't start up anymore.

Marcello67 Oct 7, 2014 6:17 AM (in response to Chris Cox)

Dear Chris,

Thanks for your reply. I assume that you have noticed that I am someone with strong ICT-skills. Besides that, I am also not a native English speaker. It would be nice if you should take that into account.

What do you mean with trashing Photoshop? Does is it mean that I have to delete the software and install it again? In that case, I have a problem. I bought the software 2,5 years ago online at the Adobe website, and I can't download the installation software again.

Many thanks in advance,

Kind regards,

Marcel Blijlevens
marcel.blijlevens@gmail.com
Like Show 0 Likes(0)

Actions
5. Re: Photoshop doesn't start up anymore.

GautamBahl Oct 7, 2014 6:26 AM (in response to Marcello67)

Hi Marcello67,

What Chris is trying to convey is reset the preferences for Photoshop.

Please navigate to the location Users/[user name]/Library/Preferences/Adobe Photoshop CC Settings

Rename the file Adobe Photoshop CC Prefs.psp to Adobe Photoshop CC Prefs.old.psp

Launch Photoshop again and check if the issue persists. If that does not help try re launching Photoshop while holding down the shift key on the keyboard.

Please reply if you need further help.

Thank you for posting on Adobe Forums.
Like Show 0 Likes(0)

Actions
6. Re: Photoshop doesn't start up anymore.

Marcello67 Oct 14, 2014 12:41 AM (in response to GautamBahl)

Thank you! I have to admit that I still didn't understand you. But I asked my ICT manager at the office and he fixed it for me, based on your instructions.

Kind regards,

Marcel
Like Show 0 Likes(0)

Actions