SD card not supported

Hi,

Have you tried other devices? For this feature, we weren't able to get it working on all supported devices. If the device manufacturer deviated from Google's implementation advice, then it's not expected to show up as an option unless it's something like a Galaxy S3/4. Each device that deviates requires custom code. We targeted the manufacturers and devices with the most market share that we have in our test bed. In general, you can expect stock Android devices as well as Samsung to work. Newer APIs were prioritized over older ones.

Thanks,

Dave

Hi,

Thank you for the list. I'll discuss this with Neil when he is back. The cost of this feature is, unfortunately, quite high, as you need the exact physical device to test and, as you can see, each manufacturer likes to do things differently, even in their own lineup. Some of these devices aren't current, so they have to be procured from the used market.

That's not even the biggest problem. This is the main issue:

http://www.appbrain.com/stats/top-android-phones

Also, some out of date info on tablets, but you get the picture:

http://readwrite.com/2013/04/12/samsung-dominates-list-of-top-android-tablets

As soon as we target something that isn't from Samsung, we're likely looking at less than 0.5% of the market. Adding a phone from a different manufacturer would improve things across multiple devices in their range, likely, but we're still making a minuscule dent in overall support. For now, I'd suggest qualifying SD card support with something like "Added support for SD Card storage on some devices."

I understand your pain, but just wanted to put it in context. I'll get back to you once I know how this will be prioritized.

Thanks,

Dave

We're going to investigate in the next release cycle, starting Monday. There was a bug we fixed regarding the situation you describe above, but we only saw it in reverse, where switching from a full SD card to internal storage would result in that message. We'll see if we can reproduce the situation you mention above and will fix if possible.

Regards,

Dave

No, there are no changes to SD card support in the 32.2 release.

Neil

Hi Andrey_ZR,

We did put in a bug fix for this that will be out Monday. I'm not sure if this is what was causing the issues on those devices, but more of your customers will be able to download to external storage after this fix.

Regards,

Dave

Yes. Be aware that there are still likely to be devices where it won't work, and if internal storage is really really cramped for space your readers may still get this error. But we improved it quite a bit!

Neil

The Android bug fixes are scheduled for release later today. [EDIT: The Android bug fixes will be released later.]

Correct. We found a late issue involving a change to the viewer and app builder so we had to hold off on the android part of the release.

Edit: Bob and my posts crossed paths in the Interwebs The Android changes will not ship today. We are still evaluating how to address a dependency issue involving new tools to support Android 5.0 (Lollipop). As soon as that is addressed we'll know when we can push out the Android update.

Neil

Hi,

The SD Card fix is live (as well as some other fixes and Lollipop support). Please try it out and let me know if you see an improvement.

Thanks,

Dave

same for me ... Build failed

Can you both please send me a private message with your master DPS account ID? I tried updating one of my Android apps and it worked fine so I need to look and see if there's something special about your apps that caused the failure.

Neil

Never mind, I see the failures. Can you both try making a new app? That should work. I'm talking to the AB team about why the failure happened.

Neil

Never mind again I believe we've identified the root cause and are working on a hotfix. It should be available later today.

Thanks for letting us know!

Neil

Ok, we're live with the fix. Sorry for the issues.

-Dave