6 Replies Latest reply on Jan 12, 2015 9:48 AM by ztaljs

    Adobe Standard XI - Word conversion error An unexpected error occurred . PDFMaker was unable to produce the Adobe PDF

    PlannedServices

      When I right click a Word document and try to convert it to a PDF, I get the following error:

      "An unexpected error occurred . PDFMaker was unable to produce the Adobe PDF"

       

      I can open Word and use the Add-in to convert the file but my customer wants to use the right click feature. This is happening on 3 brand new PCs.

       

      Office version:     Office 2010 Pro Plus (32 bit) - fully updated

      Adobe version:     Adobe Standard XI - fully updated

       

      Things I have tried:

      1. I have tried creating the file locally to avoid permissions. I have local admin rights.

      2. Reinstalled Adobe

      3. Repaired Office

      4. Disabled/unloaded AV (Kaspersky ES 10.1)

       

      Any suggestions would be appreciated.

       

      Shinder

      UK