3 Replies Latest reply on Oct 6, 2014 11:02 PM by Chris Cox

    Photoshop doesn´t open?

    hertta

      While I was updating my Photoshop CS6, my computer crashed. Now I can´t open Photoshop anymore, what to do?

        • 1. Re: Photoshop doesn´t open?
          GautamBahl Adobe Employee

          Hi Hertta,

           

          Do you get any error message while launching Photoshop CS6?

           

          Are you using a Windows or a Mac machine?

           

          Have you tried launching Photoshop while holding down the shift key.

           

          Thank you for posting on Adobe Forums.

          • 2. Re: Photoshop doesn´t open?
            hertta Level 1

            Thank you for answering!

            This is what photoshop says:

             

            Process:         Adobe Photoshop CS6 [620]

            Path:            /Applications/Adobe Photoshop CS6/Adobe Photoshop CS6.app/Contents/MacOS/Adobe Photoshop CS6

            Identifier:      com.adobe.Photoshop

            Version:         ??? (???)

            Code Type:       X86-64 (Native)

            Parent Process:  launchd [92]

             

             

            Date/Time:       2014-10-06 19:16:08.088 +0300

            OS Version:      Mac OS X 10.6.8 (10K549)

            Report Version:  6

             

             

            Interval Since Last Report:          251385 sec

            Crashes Since Last Report:           7

            Per-App Crashes Since Last Report:   7

            Anonymous UUID:                      0F7C5389-007E-4FDC-82AF-17CFC93AE5E6

             

             

            Exception Type:  EXC_BREAKPOINT (SIGTRAP)

            Exception Codes: 0x0000000000000002, 0x0000000000000000

            Crashed Thread:  0

             

             

            Dyld Error Message:

              Library not loaded: @executable_path/../Frameworks/AdobeAGM.framework/Versions/A/AdobeAGM

              Referenced from: /Applications/Adobe Photoshop CS6/Adobe Photoshop CS6.app/Contents/MacOS/Adobe Photoshop CS6

              Reason: no suitable image found.  Did find:

              /Applications/Adobe Photoshop CS6/Adobe Photoshop CS6.app/Contents/MacOS/../Frameworks/AdobeAGM.framework/Versions/A/AdobeAGM: file too short

              /Applications/Adobe Photoshop CS6/Adobe Photoshop CS6.app/Contents/MacOS/../Frameworks/AdobeAGM.framework/Versions/A/AdobeAGM: unknown file type, first eight bytes: 0xD1 0x58 0x05 0x51 0x00 0x00 0x00 0x00

             

             

            Binary Images:

                0x7fff5fc00000 -     0x7fff5fc3bdef  dyld 132.1 (???) <B536F2F1-9DF1-3B6C-1C2C-9075EA219A06> /usr/lib/dyld

             

             

            Model: MacBookPro5,5, BootROM MBP55.00AC.B03, 2 processors, Intel Core 2 Duo, 2.26 GHz, 2 GB, SMC 1.47f2

            Graphics: NVIDIA GeForce 9400M, NVIDIA GeForce 9400M, PCI, 256 MB

            Memory Module: global_name

            AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8D), Broadcom BCM43xx 1.0 (5.10.131.42.4)

            Bluetooth: Version 2.4.5f3, 2 service, 19 devices, 1 incoming serial ports

            Network Service: AirPort, AirPort, en1

            Serial ATA Device: ST9160314ASG, 149,05 GB

            Serial ATA Device: OPTIARC  DVD RW AD-5960S

            USB Device: Internal Memory Card Reader, 0x05ac  (Apple Inc.), 0x8403, 0x26500000 / 2

            USB Device: Built-in iSight, 0x05ac  (Apple Inc.), 0x8507, 0x24400000 / 2

            USB Device: BRCM2046 Hub, 0x0a5c  (Broadcom Corp.), 0x4500, 0x06100000 / 2

            USB Device: Bluetooth USB Host Controller, 0x05ac  (Apple Inc.), 0x8213, 0x06110000 / 5

            USB Device: Apple Internal Keyboard / Trackpad, 0x05ac  (Apple Inc.), 0x0237, 0x04600000 / 3

            USB Device: IR Receiver, 0x05ac  (Apple Inc.), 0x8242, 0x04500000 / 2

            • 3. Re: Photoshop doesn´t open?
              Level 7

              Your installation is bad - the OS can't get version number or parts of required libraries.

               

              Uninstall Photoshop, then reinstall to replace the corrupt files.