6 Replies Latest reply on Oct 7, 2014 3:55 PM by Sandsin

    i cannot get adobe premier elements 12 to work on windows 8.1

    maggio.laura

      I have uninstalled, reinstalled, and the initial window comes up...when i click on video editor then new project or even open existing project it just spins and spins and finally stops but never opens.  worked fine at the end of last school year.  this year i cannot do any projects on it...any one else?  solutions?

        • 1. Re: i cannot get adobe premier elements 12 to work on windows 8.1
          A.T. Romano Level 7

          maggio.laura

           

          Does the problem exist with and without the antivirus and firewall(s) disabled?

           

          Can you open the Elements Organizer 12 even if you cannot open Premiere Elements 12 Editor?

           

          Please see if any of the solutions in the following work for you...

           

          http://www.atr935.blogspot.com/2014/04/pe12-premiere-elements-12-editor-will.html

           

          ATR Premiere Elements Troubleshooting: PE12: Sign In Failure (Connect to Internet or Fix Computer Clock)

           

          Let us start here and then decide what next.

           

          Thank you.

           

          ATR

          • 2. Re: i cannot get adobe premier elements 12 to work on windows 8.1
            maggio.laura Level 1

            I am on a school district computer and cannot disable any antivirus or firewalls.

             

            I cannot get it to open at all.

             

            I followed all of the links and trouble shooting advice but to no avail.

             

            When I tried renaming the SLCache to SLCacheOLD I received an error message that I needed to reinstall the software, so I changed it back.  I no longer received the message, but it still continues to not open.

             

            I downloaded the Adope Application Manager but it did not change anything...

             

            Thanks for any more help!

            • 3. Re: i cannot get adobe premier elements 12 to work on windows 8.1
              A.T. Romano Level 7

              maggio.laura

               

              Thank you for your update.

               

              Based on your details, I suspect that your issues are related to the school district computer restrictions and setup,

               

              a. Premiere Elements needs to be run on your computer from a User Account with Administrative Privileges. QuickTime (latest version) is

              a requirement for Premiere Elements, and both require being used from a User Account with Administrative Privileges.

               

              b. Your school district computer probably has security means (antivirus, firewall(s), special protection programs) which are interfering

              with Premiere Elements accessing needed files.

               

              Do you have an IT specialist who maintains your school network? If so, would it be possible for you to consult with that person to

              evaluate "a" and "b"?

               

              You could pursue this with Adobe Education - Volume Licensing. I am not sure if Adobe Chat at the following Volume Licensing link can help,

              but you could give it a try. As of a few moments ago, the Chat Panel showed as active.

              Adobe Volume Licensing & Enterprise Support

               

              Please let us know the outcome when your schedule permits.

               

              Thank you.

               

              ATR

              • 4. Re: i cannot get adobe premier elements 12 to work on windows 8.1
                maggio.laura Level 1

                ATR...

                 

                a. Premiere Elements needs to be run on your computer from a User Account with Administrative Privileges. QuickTime (latest version) is

                a requirement for Premiere Elements, and both require being used from a User Account with Administrative Privileges.

                I do have administrative priveledges on that particular computer.  I  have also checked that QuickTime is installed.

                b. Your school district computer probably has security means (antivirus, firewall(s), special protection programs) which are interfering

                with Premiere Elements accessing needed files.

                This could be an issue; however, Adobe Elements 12 ran just perfectly all last year.  It was not until I started this year that it was giving me issues.  Even before we upgraded to 8.1, it was not working at the beginning of this year.  Again, though, it worked just fine on our system from January until May.

                Do you have an IT specialist who maintains your school network? If so, would it be possible for you to consult with that person to

                evaluate "a" and "b"?

                I will have my IT guy continue to pursue the problems.  I have spent hours and followed every little suggestion and link...sigh...all of the step by steps that were provided were excellently done, they just didn't solve any of the problems.  thanks!

                • 5. Re: i cannot get adobe premier elements 12 to work on windows 8.1
                  A.T. Romano Level 7

                  maggio.laura

                   

                  Thanks for the update.

                   

                  We are looking forward to your consult with the IT person at your school. It could be a security update which is creating the before and now situation.

                  It will be good to get that possibility factored in or out. Have there been any changes in Internet settings? And, there is always the classical drill question

                  about the video card/graphics card driver version being up to date according to the web site of the manufacturer of the card.

                   

                  We will be watching for further developments.

                   

                  Your follow ups have been appreciated.

                   

                  Thank you.

                   

                  ATR

                  • 6. Re: i cannot get adobe premier elements 12 to work on windows 8.1
                    Sandsin

                    Hi maggio.laura,


                    Thank you for contacting Adobe forums

                     

                    I have sent you an e-mail, requesting for the process dump & the crash log. Please reply to e-mail so we can take it further.

                     

                     

                    Thanks

                    Sandeep Singh