I checked your account.
Your Create PDF subscription has been expired on Mar 14,2014.
And under AD013032066 order no.you have been subscribed for the Export PDF service.
Kindly renew Create PDF to continue your service.
I did not realize I order Export PDF. My intention was to renew Create PDF. Please assist me if you can to take care of cancelling Export PDF and renewing Create PDF. I went to Acrobat.com but I did not find the proper location to do this myself.