1 Reply Latest reply: Oct 7, 2014 12:45 AM by Rohit (Story Team) RSS

    Installing Desktop Application Issues

    matt85458 Community Member

      Hello,

       

      I have Adobe CC Plus and I have worked with Adobe Story online for a while. I recently went to download the desktop version and once the installation process is complete (having the "Start application after installation" box checked) a prompt comes up saying:

       

      "Sorry, an error has occurred.

      The application failed to launch or re-launch properly."

       

      Then going into the program and launching it directly from the short-cut created, the front log-in screen appears fine. However! The button to 'Sign in' is broken. It acts as though I can click it, but when you do nothing happens. I have tried every way to install this program using different browsers and the same thing keeps happening. Please help!

       

      Thanks!