5 Replies Latest reply on Oct 7, 2014 8:41 AM by A.T. Romano

    'Render' crashes Premiere Elements 12 on Macbook Pro

    LynCat6

      Happens every time, even on short video clips.

       

      - LynCat

        • 1. Re: 'Render' crashes Premiere Elements 12 on Macbook Pro
          A.T. Romano Level 7

          LynCat6

           

          What are the properties of your source videos - brand/model/settings for camera recording the video(s).

           

          What are you (manually) or the project (automatically) setting as the project preset to match the properties

          of the source videos.

           

          Please verify that you are referring to "Render" in the preview sense of the word rather than in the export sense of

          the word.

           

          If export, please give full details of export choices under Publish+Share/

          If render of Timeline content for previewing in Edit area monitor,

          a. where are the preview files directed and how much free space exists at that location?

          b. if you opt not to do the Timeline rendering for previewing purposes, can you continue in the project and obtain

          a successful export of the Timeline content?

           

          Let us start here and then decide what next.

           

          If you have questions or need clarification on anything written above, please do not hesitate to ask.

           

          Thank you.

           

          ATR

          • 2. Re: 'Render' crashes Premiere Elements 12 on Macbook Pro
            LynCat6 Level 1

            Hi A.T.

             

            Thanks for your prompt response.

             

            The video files are AVCHD from a Sony Handycam recording in HD.

             

            I am new to Premiere Elements 12 and not familiar with how to match project

            pre-sets with properties of the source videos. How is that done?

             

            Yes, I am referring to Render in the preview sense and not in the export

            sense.

             

            Interesting note: I have a Windows 7 virtual drive on this Macbook Pro

            running a Windows version of Premiere Elements 12 on that drive.

             

            I successfully rendered a short video of similar source material (AVCHD from

            same camera) without any problems on the Windows drive.

             

            Lyn Cathey

            Network Travel Services/Tripfinder

            Cell: 972-333-3454

            http://www.tripfinder.com <http://www.tripfinder.com/>

            >

            • 3. Re: 'Render' crashes Premiere Elements 12 on Macbook Pro
              A.T. Romano Level 7

              LynCat6

               

              Thanks for the follow up. Good news about the Premiere Elements 12 Windows side of things.

               

              What is the file extension for your AVCHD - mts, .mp4, or .mov? If .mts, I am wondering if that is the problem with the

              Premiere Elements 12 Mac Timeline rendering?

               

              I am strictly an Elements Windows user who tries to find some common ground between Premiere Elements Windows and Mac in trying to troubleshoot Premiere Elements Mac issues.

               

              See what you think about this idea...if your AVCHD has a .mts file extension....

              With Premiere Elements 12 Windows, import your AVCHD.mts and export it as AVCHD.mp4

              Publish+Share

              Computer

              AVCHD

              with Presets = MP4 H.264 1920 x 1080p30.

              Then import that AVCHD.mp4 into a Premiere Elements 12 Mac project.

              Does that work?

               

              If you are not starting with AVCHD.mp4 or AVCHD.mov, then we need to rethink the troubleshooting strategy.

              Do you have QuickTIme latest version installed on both the Windows and Mac sides of things?

               

              We will be watching for further developments.

               

              Thank you.

               

              ATR

              • 4. Re: 'Render' crashes Premiere Elements 12 on Macbook Pro
                LynCat6 Level 1

                Thanks, A. T.

                 

                Your suggestion worked!

                 

                Converting to MP4 format was the key.

                 

                Lyn Cathey

                Network Travel Services/Tripfinder

                Cell: 972-333-3454

                http://www.tripfinder.com <http://www.tripfinder.com/>

                >

                • 5. Re: 'Render' crashes Premiere Elements 12 on Macbook Pro
                  A.T. Romano Level 7

                  LynCat6

                   

                  Wonderful news. Great job.

                   

                  Best wishes.

                   

                  ATR

                   

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