8 Replies Latest reply: Oct 7, 2014 1:47 PM by Jared K

Does anyone else have this issue where Only a few files do not sync?

Jared K Oct 6, 2014 8:52 PM

Adobe Creative Cloud Desktop Sync Does Not Work! Adobe Cannot Figure Out Why. In the creative cloud folder the green check-marks that indicated that the file is synced do not appear anymore.

1. Re: Does anyone else have this issue where Only a few files do not sync?

Mylenium Oct 6, 2014 11:23 PM (in response to Jared K)

What files? What system(s)? What else? Do you verify the files via the website? Are they shared with others? So many questions... You need to be much more specific.

Mylenium
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2. Re: Does anyone else have this issue where Only a few files do not sync?

alemapmc Oct 7, 2014 1:59 AM (in response to Jared K)

I do! Since a month or two new files don't sync! I've tried support but they haven't been able to help me (I was asked to delete the core sync folder, but it didn't work ....) I work in two computers, but can't now. 100 unsynced files from my macbook pro and seven from my imac ... OS10.9.5 on both ... I only share with myself. I tried reinstalling the desktop app, didn't work.
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3. Re: Does anyone else have this issue where Only a few files do not sync?

Helvtone Oct 7, 2014 4:01 AM (in response to Jared K)

Same problem here! Few minutes ago, I tried to sync a PSD file (Sketchbook MockUp PSD) from the Market and it won#t sync, it displays an error message that Not all files could be synced... Also sometimes synced files from Market won't appear in the CC Libraries.
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4. Re: Does anyone else have this issue where Only a few files do not sync?

Lori Erion Oct 7, 2014 7:28 AM (in response to Jared K)

I dont use the CC cloud anymore for this.. too unreliable.
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5. Re: Does anyone else have this issue where Only a few files do not sync?

Jared K Oct 7, 2014 1:36 PM (in response to Mylenium)

Hi, mainly Files that I need! But seriously PSD seems to be one that hangs more often then just jpeg's or muse files. I am Running Windows 7 Ultimate 64 bit. Only trying to share with myself through the cloud.. Working on more than one computer. I built my own cloud and it is more reliable honestly. But I like the cloud Idea and would love it to be reality. So far... Not working. Since I have been a member it has maybe worked a total of three weeks. Not cool for 50 buckeroos a month.
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6. Re: Does anyone else have this issue where Only a few files do not sync?

Jared K Oct 7, 2014 1:44 PM (in response to alemapmc)

Wow! I am sorry to hear that! 100 files is Major. Really 1 file is too much with all the claims being made by Adobe. I have had 2 chat sessions and a 3 hour phone call and still no avail. I have used the creative cloud cleaner I have wiped it from my system re-downloaded several times updated to the latest version. Now I know It isn't just Me. Thank You For Your Valuable Time! OK ADOBE Needs to get on this pronto, we are losing work and the problem is on Mac And PC. Very interesting. If You absolutely must force a sync You must do it online in your creative cloud website:( Hopefully this will be resolved soon. If you have a breakthrough please let me know. Thanks.
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7. Re: Does anyone else have this issue where Only a few files do not sync?

Jared K Oct 7, 2014 1:45 PM (in response to Helvtone)

Hi PSD's seem to be my major issue as well. Are You still getting the green checkmarks in Your Creative cloud folder? If not I Fear You have the same issue.
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8. Re: Does anyone else have this issue where Only a few files do not sync?

Jared K Oct 7, 2014 1:47 PM (in response to Lori Erion)

Hi, How long did You fight It?
I built my own cloud using a system called pogoplug and it is very reliable and fast. just a thought.
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