5 Replies Latest reply on Oct 8, 2014 10:20 AM by Rajashree Bhattacharya

    What happens if you cancel a creative cloud subscription but are still getting charged?


      Last month we requested to cancel our original adobe creative cloud subscription (had 3 seats) and move these 3 seats to a new company creative cloud subscription.


      We contacted customer support and explained that we wanted this subscription cancelled. They said via chat that it was cancelled but we have seen automatic invoices stating a payment for September had gone through on our credit card to pay for the original creative cloud subscription.


      How do we go about cancelling this original subscription all together so this doesn't happen?