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Here's how to do it :
Restore the Acrobat Preferences folder (Windows)
Restore the Acrobat Preferences folder to eliminate problems that damaged preferences cause. Most preference problems are caused by these file-based preferences, although most Acrobat preferences are stored within the registry.
- Quit Acrobat.
In Windows Explorer, go to the Preferences folder:
- (Windows 7/Vista) C:\Users\[username]\AppData\Roaming\Adobe\Acrobat\[version]
- (XP) C:\Documents and Settings\[username]\Application Data\Adobe\Acrobat\[version]
Move the Preferences folder to another location (for example, C:\Temp).
- Restart Acrobat.
If the problem recurs after you restore the Acrobat Preferences folder, then the problem isn’t related to the Preferences folder. To restore custom settings, drag the folder you moved in step 2 back to its original location. Then click Yes To All to replace the new Preferences folder.
Restore the Acrobat preferences files (Mac OS)
Restore the Acrobat preferences files to eliminate problems caused by a damaged preferences file.
Re-creating the Acrobat preferences files restores settings to their defaults.
- Quit Acrobat.
Drag the following files from the Users/[Username]/Library/Preferences folder to the Desktop:
- Acrobat WebCapture Cookies
- com.adobe.Acrobat.Pro.plist or com.adobe.Acrobat.Pro_x86_9.0.plist
- Acrobat Distiller Prefs and com.adobe.Acrobat.Pro.plist (if you are troubleshooting an issue with Distiller)
- The Acrobat folder, which contains preferences for forms (MRUFormsList), collaboration (OfflineDocs), and color settings (AcrobatColor Settings.csf)
- Restart Acrobat
If the problem recurs after you restore the Acrobat preferences files, then the problem isn’t related to preferences files. To restore custom settings, drag the files you moved in step 2 back to their original location. Then click OK to the alert “A newer item named ‘[filename]’ already exists in this location. Do you want to replace it with the older one you're moving?”
I am running windows 10 with Acrobat 11.014.
Did a search, but windows explorer perferences did not come up.
AppData is a hidden folder, make sure you are looking at hidden folders. You can save time by using Windows Key+R, then typing %APPDATA% (with two percent signs) and you should see the AppData\Roaming folder, containing Adobe.
Thank you but didn't fix the problem!
What IS the problem? The original question didn't give a problem, and was a year ago.
I'm hoping someone can help me with more or less the same problem. I'm using Acrobat 9.5 on Windows 10. I have distributed forms as recent as two weeks ago, however now every time I try to distribute a form, Adobe crashes. I'm using the same form that worked two weeks ago and a few added pages. The form is set to correct email responses back to me, and not use Adobe Live to get the results. I've repaired 3 times, restarted PC 3 times, moved preferences from roaming profile, typed in email addresses separated by commas and not a group email, checked security antivirus blocks, started a new form from scratch, and nothing has worked. Any suggestions? I'm at a loss.
Thanks. that fixed my problem
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Day 3 and this didn't fix my freezing issue either Acrobat Pro DC ver. 15.006.30121 which is the most current...:-(
Interesting...it neither worked nor did it create a new preferences folder. Sigh.
Well, did an uninstall and a total reinstall from a new DVD. That went well. Checked for updates; OK downloaded and attempted to install.
Got an error 1328. Suggestions most welome. Thanks.
I'm afraid resetting these preferences does not solve my problem
I'm having a similar issue on Win 7. I can save my PDF to jpeg, but not png (getting error msg about insufficient disk space, as well). Tried looking for that Preferences folder mentioned, but can't find it anywhere. HALP!!!
There's only one right place per version of the software. What software and version? Mac or Windows?
Using Windows 7.
Adobe Pro XI
Ok, the right place from the instructions is C:\Users\[username]\AppData\Roaming\Adobe\Acrobat\[version]
This folder is hidden by default, but type this into Windows Explorer instead
To type this into a Windows Explorer window go to the title and click to the RIGHT of any name in the white space, then a space will open to type it.
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Yes the right place of the instruction is C:\Users\[username]\AppData\Roaming\Adobe\Acrobat\[version]
but type in the windows explorer is %appdata%\Adobe\Acrobat\11.0 (No need to type "Roaming")
How do I do this for Windows 10?
Exactly the same, but note the final correction to my reply.
These files don't exist to clear out of the preferences. Garbage software since they went to the full subscription only bloatware.
Whenever I double-clicked a PDF file, I was getting a "Fatal Error: Acrobat failed to connect to a DDE server."
RahulTyagi_ 's solution worked. I moved the Preferences folder, relaunched Acrobat DC, and PDF files opened without the error.
This process did NOT create a new Preferences folder, but it did add (or update) two files in the UserPrefs folder:
I'm running Acrobat DC on Win7.
Thank you, Rahul! I hope this helps others with the same problem.
I don't see these files on my Mac to drag to the desktop. This is not helpful and my Adobe keeps running slower and slower. I try to add comments on documents and it just won't work. I didn't have this problem last week but now I can't get Adobe to do anything.
My adobe pro subscription is totally useless at the moment. same problem. no idea what to do about it. the above solutions did not not resolve the problem for iMac with all current updates.
What is your specific problem. Most recently we've been talking about the specific WINDOWS ONLY message "Fatal Error: Acrobat failed to connect to a DDE server.".
These are the only files that are found inside my library preferences for MAC
In Windows 10 there is no "Preference" folder - not even hidden. To follow these instructions you have to open the version folder
Then rename the JSCache folder and the Security folder
Open adobe and when you try to print it will create new folders.
I have no idea why or how they get corrupted but I'm guessing that's what happened AND this was how I fixed my issue
Which was: upon hitting print either nothing happened at all and nothing went to print queue -- hit print again and I got the 'document cannot be printed' message - click ok and I got another message but can't remember what it was, although it was not the one about 'no pages selected to print' - mine was an actual error message
I'm running Acrobat DC on Windows 10 and recently whenever I try to search the program crashes. Is there a fix for the most current version?
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What exact version do you have (please don't say "latest"!)
I uninstalled Acrobat Pro DC and Reader DC then reinstalled Acrobat Pro DC and it seems to have fixed the problem
I just got a new computer with Windows 10 and had to install Acrobat DC which I do NOT like at all. I like Acrobat Standard X and was going to purchase it to install on my computer but now am scared to do that since some people can't get it to work. I'm almost willing to try though since I really really really do NOT like DC. Not to mention they charge you per month for it. Any suggestions or info that will help my decision is greatly appreciated!
It does not work. The above steps were carried out by a remote session on this computer by Adobe Staff today. It failed.