2 Replies Latest reply on Oct 8, 2014 11:34 AM by Leronica

    I can not download flash player on my Mac


      I have a Mac with OS 10.9.5 and Safari 7.1. Since some time I am not able to upgrade or download flash player on my Mac (latest version from the Adobe download center. Every time I try Safari gets stuck at step 2 of 3 (initialization) and keeps refreshing the page. To start fresh, I tried to uninstall flash player by downloading the uninstall .dmg offered at the flash player help page on the adobe website - even that one I can't download; if I click on it, it only refreshes the page and nothing else happens. So I uninstalled it "by hand", but I am not sure that I removed absolutely everything... Not sure if that matters. Apparently a plugin called SpeedTao is used by the Adobe website. Could there be a problem with that? I can not do anything to enable / disable / reset etc SpeedTao; Internet plugins are allowed and I have allowed adobe to use SpeedTao when it asks me for it.

      I saw that someone else posted a similar question, but it remained unanswered; I could not find an answer...

        • 1. Re: I can not download flash player on my Mac
          maria__ Adobe Employee

          Hi leronica,


          The Flash Player download page does not use the SpeedTao Download Manager.  This must've been installed on your system at some other time.  If you suspect SpeedTao is interfering with the Flash Player installation, and don't require SpeedTao on your system, you can remove it using a utility such as AppCleaner, or delete 'all' SpeedTao files (/Applications/SpeedTao.app, ~/Library/Preferences/net.speedtao.mas.SpeedTao.plist, ~/Library/Application Support/SpeedTao).  Removing just SpeedTao.app from /Applications doesn't completely remove it and Safari will still list it in the Plug-ins (I verified this before posting my response).  If you require, or don't want to remove, SpeedTao, you can try using the full installer, posted at the bottom of this page, Installation problems | Flash Player | Mac.




          • 2. Re: I can not download flash player on my Mac
            Leronica Level 1

            Thank you for your quick response, Maria. Actually, trying to download the full installer gives the same behaviour as I explained for trying to download the uninstall .dmg: If I click on it, it only refreshes the page and nothing else happens. The strangest thing is that I could not find any of the SpeedTao files you mention on my mac, so I could not delete anything... Even though Safari shows it in Preferences, at manage website use of plugins... Quite a mystery.

            So I have now tackled the problem from the Apple-side. I checked on the Apple site what they said about SpeedTao and saw that I could download it as a standalone application, where you can drop download links. So that is what I did: I downloaded and installed SpeedTao and dropped the adobe link for the full installer in it, and that worked! I have flash player installed now and it works like a charm... Not sure yet if the download center 3-step routine will work too now, but I will check that when I need to download something (don't want to possibly mess up something that is working fine now ).