6 Replies Latest reply on Oct 7, 2014 7:07 PM by John T Smith

    No longer have access to the email I set up my Adobe account with...

    J. Noel Cook

      All,

       

      About 3-4 yrs ago, I purchased Adobe Premiere Elements.  I now want to move this product to another computer.  However, to do this, I need to find my serial number.  To find my serial number, I need to log into my account.  I cannot do this though, as the dialog box I get says "for security reasons you need to reset your password...we sent you an email with info"  Or something to that effect.  However, I haven't used that email address for years.  So I cannot get a new password, cannot get into my Adobe account and cannot move my product to a new computer.  Also...there is no phone support anymore for my product.

       

      Wow...should it be this difficult?

       

      J