1 Reply Latest reply on Oct 29, 2014 8:08 AM by florencejohn

    You do not have access to the printer. use a different username and password - is there a fix?

    tseymour65

      Purchased this last night. Difficulty installing and now able to install. Get to the part where you need to put in your username and password. Then I get the you don't have access to printer error. my username and password is correct as I can sign in just fine.

      Windows 7 Pro

      AD014301562

       

      Advise with a fix as I need to get work done. Not sure why this has been do difficult. If this cannot be resolved I need a refund.

       

      Thanks

      Tom