5 Replies Latest reply on Oct 9, 2014 7:45 AM by A.T. Romano

    Able to use video but not photos

    bpod1

      I am able to use video, but it doesn't allow to upload photos. It is treating the photo upload as a video.

       

      thanks brian

        • 1. Re: Able to use video but not photos
          John T Smith Adobe Community Professional & MVP

          Upload is what you do from your computer to an Internet site... do you mean you are trying to import pictures?

           

          Exactly what kind of pictures... what is the source of the pictures?

          -Picture must be RGB not CMYK http://forums.adobe.com/thread/1081681

           

          From the Premiere Elements Information FAQ http://forums.adobe.com/thread/1042180

          •You MUST use an account with Administrator Privileges to run Premiere Elements

          •(Doing Run as Administrator http://forums.adobe.com/thread/969395 [says Encore and also for "All" versions of Premiere] will sometimes fix "odd" errors)

          •What version of Premiere Elements? Include the minor version number (e.g., Premiere Elements 12 with the 12.0.1 update).

          •What operating system? This should include specific minor version numbers, like "Mac OSX v10.9.4"---not just "Mac"

          •Has this ever worked before?  If so, do you recall any changes you made to Premiere Elements, such as adding Plug-ins, brushes, etc.?  Did you make any changes to your system, such as updating hardware, printers or drivers; or installing/uninstalling any programs?

          •Have you installed any recent program or OS updates? (If not, you should. They fix a lot of problems.)

          •What kind(s) of image file(s)? When talking about camera raw files, include the model of camera.

          •If you are getting error message(s), what is the full text of the error message(s)?

          •What were you doing when the problem occurred?

          •What other software are you running?

          •Tell us about your computer hardware. How much RAM is installed?  How much free space is on your system (C:) drive?

          •How many and what speed are your hard drive(s)... ie 5400rpm or 7200rpm or?

          And some other questions...

          •What are you editing, and does your video have a red line over it BEFORE you do any work?

          •Which version of Quicktime do you have installed?

          • 2. Re: Able to use video but not photos
            A.T. Romano Level 7

            bpod1

             

            After we get through the basics what version of Premiere Elements are you using and on what computer operating system is it running, there

            may be a fundamental answer to your situation. The answers will be in the details.

             

            What are you using for your Premiere Elements Get Media/ (if version earlier than 11) and Add Media/ (if version is 11, 12, or 13)? How are you

            importing your files to the computer and Premiere Elements?

             

            Depending on how you are transferring videos and stills from your camera to the computer and into Premiere Elements, both of the following Get Media/Add Media choices might be involved

             

            Photos from cameras or devices

            Videos from Flip or Cameras

             

            but videos will not work for Photos from cameras or devices; whereas photos will

            and

            photos will not work for Videos from Flip or Cameras; whereas videos will.

             

            Please excuse me asking the question but I did not want to take anything for granted.

             

            Could you elaborate on "It is treating the photo upload as a video."

             

            Thanks.

             

            ATR

            • 3. Re: Able to use video but not photos
              bpod1 Level 1

              It appears running as Administrator did the trick. Thanks -brian

              • 4. Re: Able to use video but not photos
                bpod1 Level 1

                Great help, thanks John. It appears running as Administrator did the trick. -brian

                • 5. Re: Able to use video but not photos
                  A.T. Romano Level 7

                  bpod1

                   

                  Many thanks for reporting what worked for you. Great news. Great job.

                   

                  But, I still do not understand how you were able to work with video and not photos in this instance which you report resolved by User Account with Administrative Privileges considerations. Running the program from a User Account with Administrative Privileges is an essential, but I have never seen it discriminate between videos and photos as you described for your problem.

                   

                  But, the major thought is that you are moving forward with your Premiere Elements projects.

                   

                  Best wishes.

                   

                  ATR