3 Replies Latest reply on Apr 5, 2007 7:41 AM by Peter Grainge

    Lost My Installation Disk

      Hi all. My pc support folks can no longer find the install disk for Robohelp x5. I have the serial number from my current install, but my pc is being reimaged and I need to reinstall the software. Is there anywhere I can download the full version of the software for use with my current serial number? I found the trial version of 6 on the Adobe site, but that does not help much if I need x5. Thanks for any input on this.
        • 1. Re: Lost My Installation Disk
          RoboColum(n) Level 5
          Hi Dem372 and welcome to the RH community.

          Your best bet may well be to go and tell your Support department to look again, and harder this time

          Unless you can find someone with the X5 setup.exe somewhere you'll need the disk. You could try contacting Adobe support quoting your serial number so they know you have purchased the product.

          Best of luck
          • 2. Re: Lost My Installation Disk
            Dem372 Level 1
            thanks for the info. It is strange, I found the trial version for x5 and installed it, but I cant seem to find anyway to enter my full version serial number into the trial version. Am I barking up the wrong tree with that?
            • 3. Re: Lost My Installation Disk
              Peter Grainge Adobe Community Professional (Moderator)
              Yes you are. The trial and licensed versions are different. It is not an application where entering the serial number unlocks it.

              You will find Customer Services should help you on this and if they don't, post back here.