5 Replies Latest reply: Nov 5, 2014 1:47 PM by George Fox

Can't save AdobeTV tutorials to My Library.

rtrobr Oct 9, 2014 2:51 PM

I have started using Adobe TV and am enjoying the tutorials but I can't save them to My Library.

I am logged in (It says I am) but the word Save Tab under the video and next to Translation is inactive.

The cursor turns to a hand but clicking has no effect. My Library is empty. I have tried this on two separate days.

Is there another Save to Library button? I searched the page but the word "Save" only occurs once.

If I click on Translations, that works.

1. Re: Can't save AdobeTV tutorials to My Library.

Kirsti Aho Oct 9, 2014 11:07 PM (in response to rtrobr)

Hi, rtrobr,

Thanks for letting us know about the problem. We've contacted the Adobe TV engineers and they're working on a fix. We'll let you know when it's live.

Sorry for the inconvenience!

--Kirsti
Creative Cloud Learn team
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2. Re: Can't save AdobeTV tutorials to My Library.

JDK609 Nov 5, 2014 11:29 AM (in response to Kirsti Aho)

Let me know as well please! Excellent tutorials, but I will need to go back to them. Thanks.
Simon
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3. Re: Can't save AdobeTV tutorials to My Library.

rtrobr Nov 5, 2014 12:21 PM (in response to Kirsti Aho)

I am still waiting. I did not expect it to take this long to get a response from the engineers.
rtrobr
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4. Re: Can't save AdobeTV tutorials to My Library.

Kirsti Aho Nov 5, 2014 12:26 PM (in response to rtrobr)

You're right, rtrobr. It shouldn't have taken this long. We're back in touch with the engineers to find out what happened.
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5. Re: Can't save AdobeTV tutorials to My Library.

George Fox Nov 5, 2014 1:47 PM (in response to rtrobr)

Hi rtrobr and JDK609,
We just heard back from the Adobe TV engineers. They hope to have a fix for the “Save” button being broken by end of this week, or sooner. In the meantime, you can save a video to your library by clicking the plus(+) button for the video in the “My Library” column on the show page. See the screenshot below.

Sincerely,
George Fox
Adobe
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Can't save AdobeTV tutorials to My Library.

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