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1. Re: HELP ME PLEASEEEEE
Hi
You can download and run the cleaner tool to remove Creative Cloud desktop and Adobe Application Manager
Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6
And then install the Adobe Application Manager
For Mac :-- http://www.adobe.com/support/downloads/detail.jsp?ftpID=4774
For Windows :-- http://www.adobe.com/support/downloads/detail.jsp?ftpID=4773
Thanks
Kapil
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2. Re: HELP ME PLEASEEEEE
Hi Shyra,
The solution to this error is not documented so there is no document to use to solve the issue. I would suggest to share the error log. Does this error occur while downloading updates? If so I would suggest to check the latest upgrade log in the folder below:
Navigate to the log files in one of the following folders:
- Windows 32 bit (XP, Vista, 7): \Program Files\Common Files\Adobe\Installers\
- Windows 64 bit (XP, Vista, 7): \Program Files(x86)\Common Files\Adobe\Installers\
- Mac OS: /Library/Logs/Adobe/Installers/
The log filename includes the product name and install date, followed with ".log.gz." The extension .gz indicates a compressed format.
Troubleshoot with install logs | CS5, CS5.5, CS6, CC
If you can share the log we can take a look to see if we can find the root cause of this installation error. Best to just create a link to it. It will be quite some text. Good luck!