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1. Re: Indesign CC 2014 crash after updating.
Jeff A WrightOct 10, 2014 3:31 PM (in response to TAHS)
Moving this discussion to the InDesign forum.
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2. Re: Indesign CC 2014 crash after updating.
Peter Spier Oct 10, 2014 3:38 PM (in response to TAHS)Do you get an error message? What is your OS?
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3. Re: Indesign CC 2014 crash after updating.
TAHS Oct 10, 2014 9:32 PM (in response to Peter Spier)window 8. I have a message "it stop working". Today I tried remove and reinstall several times. Again no use.
I changed the start up preference in msconfig.. all disable.... no use.
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4. Re: Indesign CC 2014 crash after updating.
Peter Spier Oct 11, 2014 2:03 AM (in response to TAHS)Does it work if you log on the computer using a different user?
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5. Re: Indesign CC 2014 crash after updating.
TAHS Oct 11, 2014 6:36 AM (in response to Peter Spier)I cannot ope the program in either safe mode or other user.
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6. Re: Indesign CC 2014 crash after updating.
Peter Spier Oct 11, 2014 6:40 AM (in response to TAHS)Please describe exactly what you see as InDesign tries to start, including the last message in the splash screen, and the exact wording of any error messages.
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7. Re: Indesign CC 2014 crash after updating.
TAHS Oct 11, 2014 7:00 AM (in response to Peter Spier) -
8. Re: Indesign CC 2014 crash after updating.
Peter Spier Oct 11, 2014 7:45 AM (in response to TAHS)This is happening to a lot of users, and I'm afraid I don't know of a proven cure.
Two things to try (neither of which are likely to work since it fails in a new user account as well) are to empty the InDesign Recovery folder in your user account and to make sure both your user and system have full control over the Adobe folders in <your user>\appdata\local and <youruser>\appdata\roaming.
About the only other thing I can suggest at this point is to uninstall, run the cleaner tool (CS Cleaner Tool for installation problems | CCM, CS6, CS5.5, CS5, CS4, CS3) and reinstall, and I don't know if that will work, either. You might want to try running System Restore to go back before the update instead.
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9. Re: Indesign CC 2014 crash after updating.
TAHS Oct 11, 2014 1:37 PM (in response to Peter Spier)Both of the suggested possible solution above didn't work. I refreshed the computer, which erased all the programs I had but kept the files only. Total pain! However, Now IT WORKS after 3 days of struggling. Though, thank you Peter for your time.
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11. Re: Indesign CC 2014 crash after updating.
Peter Spier Oct 12, 2014 3:32 AM (in response to TAHS)You'll need to ask about Photoshop over in the Photoshop forum, sorry.
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12. Re: Indesign CC 2014 crash after updating.
Jeff A WrightOct 13, 2014 8:01 AM (in response to TAHS)
TAHS have you been in contact with our support team? If not I would encourage you to contact our support team directly at Contact Customer Care.